Description

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• (3) Weeks of Paid Time Off
• Birthday Paid Day Off
• 12 paid holidays
• Medical/Dental/ Vision
• 401K + match
• Education reimbursement

Qualifications

Position Summary:

The Centralized Screening Specialist is responsible for conducting background screenings through BH’s 3rd party screening provider, assisting with individual screening reports, and communication to applicants related to screening questions. Partnering with operations to understand applicant experience and workflows to optimize screening of applicants across BH’s portfolio. The Centralized Screening Specialist contributes to the overall compliance of the organization by ensuring applicable rules and regulations are followed. The Centralized Screening Specialist will provide prompt, timely and accurate service to internal and external customers. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Serves as a liaison and resource between departments, internal and external customers on issues related to applications and screening.
• Partners with operations to understand applicant experience and workflows to enhance customer service while optimizing a screening approach for BH.
• Assist with screening process, offering instructions to internal and external customers based on set guidelines. Ensuring that the application and workflow are completed based on set guidelines.
• Ensures the identity, credit, civil and criminal history of applicants are screened accurately and compliant with applicable screening regulations at time of application.
• Using established screening guidelines, reviews background screenings provided by a 3rd party screening provider to determine discrepancies and refers potential fraud to compliance.
• Responsible for handling a significant number of inbound and outbound transactions by providing email-based support.
• Highlights potential deficiencies as related to screening and prepares reports for review; represents screening in cross-departmental workflow development or testing of software solutions with oversite from compliance.
• Consults with Compliance team when cases of compliance standards violations are discovered.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Troubleshooting skills are an asset.
• Strong Microsoft Excel and Microsoft Office
• Ability to work independently, with minimal oversite.
• Manage competing priorities while adhering to deadlines
• Comfort with repetitive day-to-day tasks
• Excellent communication and interpersonal skills.
• Ability to use tact and diplomacy when dealing with confidential information.
• Demonstrated ability to problem solve within the bounds of departmental policies and procedures.
• Observe and support the company's philosophies, policies and procedures.
• Ability to work with a diverse group of people and customers.

Desired Qualifications/Skills

• Associate or equivalent degree or work experience. Emphasis on compliance, property operations, or business encouraged
• Minimum of three years of multifamily/property management or related experience

Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.

The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

Equal Opportunity Employer. Drug Free workplace. Employment is contingent upon successful completion of a background check and drug screening