Sitel Group
Chat and Phone Technical Customer Service - Seasonal
This job is now closed
Job Description
- Req#: 405274
Employer Industry: Customer Experience (CX) Industry
Why consider this job opportunity:
- Salary of $14 per hour
- Enjoy the benefits of working from home, saving time and reducing stress
- All necessary equipment provided by the employer
- Join a supportive community focused on engagement and recognition
- Hands-on paid virtual classroom-style training and ongoing job-specific training
- Opportunities for internal mobility with 84% of management positions filled from within
What to Expect (Job Responsibilities):
- Provide exceptional technical support to customers via phone and chat for accounting and tax platforms
- Efficiently multitask and navigate between screens while assisting customers
- Maintain a noise/distraction-free home office environment during work hours
- Participate in training sessions and adapt to various communication methods
- Assist in onboarding and supporting customers in a timely manner
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or GED equivalent
- Ability to provide essential technical support through phone and chat
- Hardwired internet connection with a minimum speed of 5.0 Mbps down and up
- A working phone line (home phone or mobile) and a suitable home office setup
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Familiarity with accounting and tax software applications
- Strong multitasking and communication skills
- Previous remote work experience
- Ability to adapt quickly to new technologies and processes
#CustomerExperience #TechnicalSupport #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!
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