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Job Description
- Req#: 9975
- Applicable federal, provincial, and municipal legislation, policy, procedures and programs
- Special needs/requirements of child care subsidy clients and other Social Services clients
- Programs and services for child care subsidy clients and other Social Services clients
- Assessment and interviewing techniques
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Interpret legislation, policy & procedures
- Work with a computerized support system
- Establish effective working relationships with people of diverse social, economic and ethnic backgrounds
- Assess and refer clients to appropriate services
- Take initiative, solve problems and resolve conflict
- Make independent decisions
- Work in a team environment
- Demonstrate sound judgment
- Resourceful and innovative
- Effective interpersonal skills
- Effective organizational skills
- Flexible and adaptable
- Demonstrate tact, empathy, sensitivity and discretion
- Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.; Additional vacancies may occur during the competition process
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
Requisition ID: 9975
Department: Community & Social Services Dept.
Service: Children's Services
Employment Type: Multiple Full-time Permanent and Multiple Full-time Temporary positions
Work Hours: 35.00 /hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $67,838.68 - $79,373.84 annually (2023 rates of pay)
Location: Multiple Locations
City: Ottawa, ON
Job Category: Community and Social Services
Application Close: 10/10/2023
JOB SUMMARY
The mandate of Children’s Services, Fee Subsidy Unit is to provide supports and child care and early years navigations to families and residents through four Employment and Social Services sites.
As part of the Fee Subsidy unit, you are responsible for the management of client child care subsidy cases at various stages of service delivery by collecting information and assessing the financial, social and personal needs of applicants; determining initial eligibility and monitoring on-going eligibility for child care subsidy; providing information on program criteria and required documentation; and making referrals to internal and external resources with some crisis intervention. The work requires the use of various provincial and regional applications such as Social Assistance Management System (SAMS), Ontario Child Care Management System (OCCMS) and the Child Care Registry and Waitlist (CCRAW). You liaise with a variety of professionals and agencies to support service delivery to clients.
EDUCATION AND EXPERIENCE
Completion of 2 year community college diploma in a human services curriculum
Minimum of 12 months of experience in social services programs
KNOWLEDGE
COMPETENCIES, SKILLS AND ABILITIES
WHAT YOU NEED TO KNOW
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
About the company
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