Employer Industry: Government Services

Why consider this job opportunity:
- Salary up to $41,275.52
- Comprehensive benefits package, including medical, dental, and retirement plans
- Opportunity for career advancement and employee development
- Flexible schedules to promote work/life balance
- Paid Parental Leave of up to 12 weeks for newborns or newly-placed foster/adopted children
- Option to work remotely within Arizona based on business needs

What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls and emails from custodial and non-custodial parents, caretakers, and employers
- Accurately explain criteria for requested actions based on federal, state, and agency regulations
- Review and analyze data from the automated case management system to assist callers
- Meet established response times and performance measures while providing excellent customer service
- Utilize interviewing techniques to gather accurate information from callers

What is Required (Qualifications):
- Minimum of two (2) years of extensive inbound call center experience
- Strong understanding of call center policies and procedures regarding confidentiality and privacy
- Excellent verbal and written communication skills
- Ability to meet performance measures in a fast-paced environment
- Availability to work from 8:30 a.m. to 5:30 p.m. Monday through Friday

How to Stand Out (Preferred Qualifications):
- Experience monitoring, tracking, and analyzing data
- Familiarity with automated office systems and call center hardware/software
- Knowledge of child support enforcement techniques and activities

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