• Job Description

  Req#: 34531

  Agency : Department of Healthcare and Family Services

  Job Posting ID: CS34531

  BPIS: 09316

  Group: A

  Start Date: 01/10/2024
  Closing Date: 01/24/2024
  Salary: $4,824 - $7,059 Monthly (Anticipated starting salary for non-state $4,824)
  Job Type: Salaried Full Time
  County: Cook
  Number of Vacancies: 1
  Plan/BU: RC062

  This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

  Current State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.

  Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  Posting Identification Number CS34531

  Job Posting Details:

  The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Cook Case Management Operations Team I in the role of Child Support Specialist I. This position will work to resolve customer service issues in a call center environment through direct customer contact or through other parties. Additionally, this position will manage the establishment and enforcement of court orders for child support.

  The ideal candidate will have excellent mathematics, communication, organizational, and analytical skills to be successful in performing the operations of Team I for the Cook Southern Region.

  HFS values employees with different backgrounds, life experiences, and talents.

  Employees receive a robust benefit package including:

  • Monday-Friday work schedule

  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)

  • Health, Life, Vision, and Dental Insurance

  • Pension Plan

  • (12) Weeks paid Maternity/Paternity Leave

  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)

  • Employees earn (12) paid Sick Days annually.

  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.

  • Employees earn (3) paid Personal Days annually.

  • (13-14) paid holidays annually (based on start date)

  If you are seeking a new opportunity, and this position appeals to you, please apply today!

  At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

  HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

  Job Responsibilities

  • Gathers data via face-to-face interviews and other sources and/or reviews and prepares petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CP/PRS)
  • Manages the establishment, modification, and enforcement of court orders
  • Resolves customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail
  • Interprets and reviews support orders, both judicial and administrative, for case review and entry into the system
  • Calculates financial obligations and support balances related to child support accounts
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

  Minimum Qualifications

  • Requires successful completion of the Child Support Specialist Trainee program

  Conditions of Employment

  • Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
  • Requires the ability to utilize and maintain state issued equipment such as a laptop
  • Requires ability to travel

  Work Hours: 8:30 a.m. - 5:00 p.m. Monday - Friday
  Work Location: 6221 S Emerald Dr Chicago, IL 60621-2059
  Agency Contact: HFS.DCSSApps@illinois.gov

  Job Family: Social Services

  This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

  APPLICATION INSTRUCTIONS

  Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

  If you are not already signed in, you will be prompted to do so.

  State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

  Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

  If you are seeking a Transfer, please remember to upload a State of Illinois Department of Central Management Services Illinois Federation of Public Employees (IFPE) - Transfer Request Form.

  If you have questions about how to apply, please see the following resources:

  State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

  Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

  The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

• About the company

  The Governor of Illinois is the chief executive of the State of Illinois, and the various agencies and departments over which the officer has jurisdiction, as prescribed in the state constitution.

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