• Job Description

  Req#: 4403900
  CHILD SUPPORT SERVICES DEPARTMENT
  
  
  EXAM NUMBER:
  N1613G
  
  
  TYPE OF RECRUITMENT:
  Open Competitive Job Opportunity
  
  
  CLICK HERE FOR MORE INFORMATION
  
  WHEN TO APPLY:
  
  APPLICATIONS WILL BE ACCEPTED BEGINNING MONDAY, MARCH 18, 2024, AT 12:30 P.M. (PT).
  FILING WILL BE SUSPENDED ON MONDAY, MARCH 18, 2024, WHEN THE FIRST 700 APPLICATIONS ARE RECEIVED.
  APPLICATIONS SUBMITTED AFTER THE FIRST 700 WILL NOT BE CONSIDERED.
  
  
  NO OUT-OF-CLASS WILL BE ACCEPTED FOR THIS EXAMINATION .
  
  
  DEFINITION:
  Participates in on-the-job training by performing specialized duties related to the intake, establishment, and enforcement of court orders for the collection of child support obligations.
  
  CLASSIFICATION STANDARDS:
  Positions allocable to this entry-level class are assigned to the Child Support Services Department, receive instruction and practical experience under close supervision, and typically report to a Supervising Child Support Specialist. Incumbents obtain information from various sources, utilize case management systems, initiate and process case documents, and respond to inquiries from the public while developing an increasing knowledge of child support programs, systems and applicable Federal, State, and local laws and regulations. Positions in this class are distinguished from the journey-level classification of Child Support Specialist II by the performance of assignments of limited scope and complexity where technical review of work is made on a frequent basis. Incumbents in this class are required to serve a one-year probationary period.
  
  
  SPECIAL SALARY INFORMATION:
  New appointments shall be compensated at Step 3 ($4016.64/monthly) of the Child Support Specialist I salary range.
  
  
  BENEFITS:
  Represented Employees: Cafeteria Benefit Plan, Contributory Defined Benefit Retirement Plan, Matched Deferred Compensation & Thrift Plans (as declared by the Board of Supervisors), 13 Paid Holidays, Generous Vacation and Sick Leave Benefits, Flexible Work Schedules
  
  
  Click here to see a list of employee benefits.
  Develops proficiency using manual and automated systems and the application of various laws,
  regulations, policies, and procedures related to all aspects of case management.
  
  
  Locates case participants by using automated systems to establish and enforce child support obligations.
  
  
  Interviews case participants in person and/or by telephone, and requests information through correspondence, to obtain needed information.
  
  
  Actively collects child support payments through a variety of means.
  
  
  Takes sworn statements from case participants as required.
  
  
  Schedules paternity tests as necessary.
  
  
  Prepares necessary forms and documents for the establishment and enforcement of child support obligations using automated systems.
  
  
  Responds to inquiries, provides case status information, and interprets child support policies and procedures.
  
  
  Consults with attorneys, caseworkers, and probation or law enforcement officers on legal or procedural matters.
  
  
  Testifies in court as to statements made by parties or witnesses during interviews, as needed.
  
  
  Interacts with case participants via telephone in the Customer Contact Center.
  SELECTION REQUIREMENTS:
  
  
  OPTION I:
  Two years of clerical experience* assisting Child Support Specialist in the Child Support Services Department.
  
  
  OPTION II:
  Three years of office clerical experience including one or more of the following areas: 1) interviewing the public in connection with applications for employment, insurance, public assistance or similar services; 2) collections work; or, 3) responsible, high-volume public contact** which involves problem resolution and/or the exchange of technical or sensitive information and the use of an automated system.
  
  OPTION III***:
  Completion of 60 semester units or 90 quarter units in an accredited college, nine units of which must have been in the social sciences, such as sociology, psychology, anthropology, history, or political science.
  
  
  LICENSE :
  A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
  
  
  PHYSICAL CLASS:
  Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
  
  
  SPECIAL REQUIREMENT INFORMATION:
  *Clerical experience is defined as demonstrating knowledge of office systems and procedures. Assigned duties require working knowledge of specialized subject matter. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits.
  
  
  **Examples of responsible, high-volume public contact experience include utilizing a phone system with multiple lines, responding to in-person and/or telephonic inquiries at a centralized office/call center, etc.
  
  
  ***In order to receive credit for the required degree/coursework, certification, and/or license, you must include a legible copy of official transcripts from the accredited institution which shows the area of specialization, and/or a legible copy of the official certificate and/or license at the time of filing or within seven (7) calendar days from the date of filing application (if applicable). Please submit documentation to Jillian_Maldonado@cssd.lacounty.gov and indicate your name, the exam name, and the exam number.
  
  
  APPLICATIONS LACKING THE ABOVE REQUIRED DOCUMENTATION MAY BE REJECTED.
  EXAMINATION CONTENT:
  
  
  This examination will consist of TWO (2) parts:
  
  
  Part I: A multiple choice and/or simulation assessment(s), weighted 80%, measuring Reading Comprehension, Achievement, Professional Potential, Responsibility, and Teamwork
  
  MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
  
  Only those candidates that achieve a passing score of 70% or higher in Part I will advance to Part II.
  
  Part II: A writing assessment, weighted 20%, measuring English Structure and Content, Written Expression, and Prioritizing Information.
  
  Applicants must meet the requirements and achieve a passing score of 70% or higher on all weighted exam parts in order to be placed on the eligible list.
  
  OUR ASSESSMENT PROCESS:
  Applications will be processed after the candidates achieve a passing score of 70% or higher on all weighted parts of the examination.
  
  
  The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS . Fill out the application/supplemental questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and detailed description of work and duties performed. If the application is incomplete, the application will be REJECTED .
  
  Candidates must meet the requirements and achieve a passing score of 70% or higher on the examination in order to be placed on the eligible list.
  
  
  Passing this examination and being added to the Eligible List does not guarantee an offer of employment.
  
  
  TRANSFER OF SCORES:
  Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
  
  
  This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.
  
  
  TEST PREPARATION:
  Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary.
  • Online practice tests are available at https:// www . shldirect.com /en-us / practice -tests.

  • Additional interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
  
  
  ELIGIBILITY INFORMATION:
  The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their score group for a period of 6 months.
  
  
  NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY SIX (6) MONTHS.
  In lieu of traditional banding, an alternative banding procedure may be employed as a result of a special study sanctioned by the Department of Human Resources, consistent with Civil Service Rule 11.01(D).
  
  
  APPLICATION AND FILING INFORMATION:
  Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.
  
  
  Apply online by clicking on the green "Apply" button at the top right of this posting.
  
  
  Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.
  Please add the below email addresses to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
  
  
  Jillian_Maldonado@cssd.lacounty.gov
  Anna_Nersesian@cssd.lacounty.gov
  Stephanie_Linares@cssd.lacounty.gov
  CSSD-EXAMS@cssd.lacounty.gov
  
  awong@hr.lacounty.gov
  jbento@hr.lacounty.gov
  CSears@hr.lacounty.gov
  noreply@governmentjobs.com
  info@governmentjobs.com
  noreply@proctoru.com
  talentcentral@shl.com
  donot-reply@amcatmail.com
  
  
  Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.
  
  
  It is your responsibility to take the above steps to view correspondence . Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
  
  
  Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
  
  
  VETERAN'S CREDIT:
  Applicants must attach a copy of DD214 (Certificate of Discharge or Separation from Active Duty), or other official documents issued by the branch of service at the time of filing. If you are unable to attach the required document, you must email your document(s) to Jillian_Maldonado@cssd.lacounty.gov within seven (7) calendar days from application filing. Please be sure to include the name and examination title and number on documentation.
  
  
  VACANCY INFORMATION:
  The list of successful candidates created from this exam will be used to fill vacancies throughout the Child Support Services Department as they occur.
  
  
  AVAILABLE SHIFT:
  Any
  
  
  SOCIAL SECURITY NUMBER :
  Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
  
  
  COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES :
  For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
  
  
  NO SHARING OF USER ID AND PASSWORD :
  All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record.
  
  TESTING ACCOMODATION:
  If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov. You will be required to complete the
  Request for Reasonable Accommodation form (Download PDF reader) as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
  
  
  IMPORTANT NOTES:
  • Please note that ALL information supplied by applicants and included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made.
  • Applications may be rejected at any stage of the examination and selection process.
  • Falsification of any information may result in disqualification or rescission of appointment.
  • Utilizing verbiage from Class Specifications and Minimum Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.
  • Comments such as "See Resume" or "See Application" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as Incomplete.
  SPECIAL INFORMATION:
  
  OUR BELIEF:
  The Los Angeles County Child Support Services Department (CSSD) believes in the dignity and intrinsic value of human beings. We welcome, affirm, and support families and employees of all races, ethnicities, abilities, sexual orientations, gender identities and expressions, citizenship and immigration statuses, religions, experiences, socio-economic back grounds, and other categories people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. CSSD believes that equity is essential to administering a child support program that ensures quality services, embracing a vision of all parents engaged in supporting their children.
  
  EQUAL EMPLOYMENT OPPORTUNITY:
  It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.
  
  
  ANTI-RACISM, DIVERSITY, AND INCUSION (ARDI):
  The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
  
  
  THE GOVERNMENT ALLIANCE ON RACE AND EQUITY_(GARE);
  Demonstrated sensitivity to and understanding of the diverse socioeconomic, racial/ethnic, Sexual Orientation and Gender Identity and Expression (SOGIE), and cultural backgrounds of employees and internal/external customers.
  
  
  FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE_(FCIHO) :
  The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
  
  
  IRS PUBLICATION 1075:
  Employees and Contractors that have access to IRS Federal Tax Information (FTI) are subject to routine background investigations, including Live Scans, FBI Fingerprinting, and check of local law enforcement agencies.
  DEPARTMENT CONTACT :
  Jillian Maldonado
  (323) 929-1913
  Jillian_Maldonado@cssd.lacounty.gov
  Testing Accommodations Coordinator:
  TestingAccommodations@hr.lacounty.gov
  CALIFORNIA RELAY SERVICES PHONE:
  (800) 735-2922
  TELETYPE PHONE:
  (800) 325-0778
  
  

• About the company

  Los Angeles County, one of California’s original 27 counties, was established on Feb. 18, 1850. It is one of the nation’s largest counties with 4,084 square miles, and has the largest population of any county in the nation.

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