Description

POSITION: Circulation Assistant I (CAI)

CATEGORY: Assistant I

DEPARTMENT: Circulation Services

SUPERVISOR: Circulation Supervisor

SUPERVISES: N/A

LOCATION: Kennedy Library (KB) @ 1700 W McGalliard Rd, Muncie, IN 47304

JOB TYPE: Part-time

SCHEDULE: 25 hours/week; schedule varies; KB open hours are Mon-Fri 10am-7pm, Sat 1-5pm

COMPENSATION: Min $12.00/hour

BENEFITS: Paid time off, telehealth services provided for staff and immediate family members, professional development and skill-building opportunities, and more!

ABOUT MUNCIE PUBLIC LIBRARY (MPL)

Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Visit our website (www.munpl.org) to learn more about us!

We are an equal opportunity employer and committed to diversity. Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment, including for essential functions. We encourage interested individuals to apply even if not 100% of the position requirements are met. A criminal background check is required before employment.

For any questions regarding the hiring process, application, job description, benefits, etc., please contact MPL Human Resources by emailing MPLHR@munpl.org or by calling (765) 747-8228.

POSITION PURPOSE

To fulfill routine circulation functions and provide essential customer service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform these functions satisfactorily with or without reasonable accommodations.

• Shelve and pull items accurately with combinations of letters and numbers (including decimals)
• Help customers use library equipment (i.e. self-checkout machines, etc.)
• Assist customers with all aspects of the circulation process and provide guidance on circulation policies/procedures including but not limited to (1) Registering customers for Library cards, check materials in/out, process fines/fees, etc. (2) Effectively handling customer needs and questions either in person or over the phone

Requirements

EDUCATION AND/OR EXPERIENCE

Required:

• High school diploma or equivalent

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements below are representative of the knowledge, skills, and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations.

• Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
• Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
• Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives.
• Technical: Comfortable in using computers, appropriate software, and job-related equipment.
• Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
• Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services.

This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL.

(Revised March 2025)