Citizens Bank
Citizens Virtual Assistant (On-Site Full Time, Pittsburgh)
This job is now closed
Job Description
- Req#: 25093
Join our team at Employer and become a Virtual Banking Agent! As a Virtual Assistant, you will have the opportunity to build relationships with customers and provide them with a memorable and meaningful experience. With our innovative Interactive Teller Machine technology, you will assist customers with a variety of financial transactions, educate them on digital banking options, and identify their needs to make appropriate referrals. Bring your positive energy and customer-focused mindset to help customers reach their financial goals.
What You'll Do:
- Ensure customers are extremely satisfied with every interaction
- Use video technology to communicate effectively with customers
- Perform routine teller transactions and maintenance requests
- Educate customers on convenient banking options such as online banking and mobile banking
- Drive sales by understanding customers' financial needs and recommending appropriate solutions
What You'll Get:
- Meaningful work and relationships that impact customers' lives
- Commitment to community through volunteering and donations
- Recognition and reward with opportunities for promotion and growth
- Training and development to expand your career
- Exceptional benefits including medical and dental insurance, 401K with corporate match, and tuition assistance
Qualifications:
- High School degree or GED required
- Prior banking experience processing teller transactions and recommending products and services
- Positive and customer-focused mindset
- Strong listening and communication skills, including video communication
- Proficient in identifying customer needs and problem-solving
- Strong computer skills and comfort with digital technology
- Ability to collaborate and build relationships with teammates and partners
- Energetic, organized, detail-oriented, and able to multitask effectively
- Flexibility to work weekends and evenings
Hours and Work Schedule:
- Hours per Week: 30-40
- Work Schedule: Monday to Friday, some weekends required
Additional Information:
- Equal Employment Opportunity: Employer provides equal employment and advancement opportunities to all colleagues and applicants without regard to age, ancestry, color, disability, gender, gender identity or expression, genetic information, marital or domestic partner status, national origin, pregnancy/childbirth/lactation, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
- Employer is a brand name of Citizens Bank, N.A. and its affiliates.About the company
Most innovative community bank in the US w/ @HeardOnHurd @Vault_405 @MidtownBank @RISE405 #cashmob inventor, Pres/CEO @JillCastilla, ❤️ #okc #edmond #MemberFDIC
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