• Job Description

  Req#: 55902

  Discovery – Insure

  Discovery – Commercial Claims Consultant (Fixed Term Contract)

  About Discovery

  Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

  About Discovery Insure

  Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works. Good drivers get great rewards and have fewer and less severe accidents. Discovery Insure provides clients with comprehensive car and home insurance with no excess on theft, hail, hijacking and malicious damage, combined with innovative, simple and effective service solutions to help our clients with all aspects of their insurance cover. Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people.

  Key Purpose

  Administer and validate claims and assist with queries and payments for commercial lines insurance.

  Areas of responsibility may include but are not limited to

  Register, administer and validate claims within a predetermined turnaround time (TAT)

  Resolve written and/or telephonic queries from brokers, clients, franchises and providers

  Build and maintain relationships with brokers, franchises and providers

  Process payments to brokers, clients and providers within predetermined turnaround time (TAT)

  Provide feedback to relevant stakeholders regarding claims and queries

  Submit daily, weekly and monthly reports to management, franchises and brokers

  Personal Attributes and Skills

  Values Driven

  Optimistic

  Learns on the Fly

  Resilient

  Instils Trust

  People Savvy

  Drives Results

  Problem Solver

  Deciding and initiating action

  Persuading and influencing

  Writing and reporting

  Analysing

  Planning and organizing

  Delivering results and meeting customer expectations

  Following instructions and procedures

  Coping with pressure and setbacks

  Knowledge

  Short term insurance knowledge (Advanced)

  Discovery Insure product (Advanced)

  Commercial product knowledge specific (Advanced)

  Telephone Etiquette - Advanced

  Conflict Handling - Advanced

  Communication Skills (verbal and written) - Advanced

  Time Management - Advanced

  Administrative skills – Advanced

  Education and Experience

  Matric Essential

  FAIS – Minimum credits as required (Personal Lines and Commercial) Essential

  RE 5 (Representative) Essential

  At least 2 years Commercial Short Term Insurance experience (Essential)

  Minimum 2 years Commercial claims experience (Essential)

  Short term insurance qualification (IISA designation) (Advantageous)

  EMPLOYMENT EQUITY
  
  The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

• About the company

  Discovery Limited is a South Africa-based financial services group that is listed on the Johannesburg Stock Exchange with its headquarters in Sandton.

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