• Job Description

  Req#: 14252

  Overview

  Keenan is searching for a Claims Technology Product Manager for our Claims Management Platform to lead the strategy, roadmap and implementations of feature enhancements for our Agency business lines focused in the Property and Casualty space. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects.

  Keenan, an Accretive company, is an insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability.

  What You'll Do

  This is a remote position and can be located anywhere in California.

  • Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development.
  • Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes.
  • Deep knowledge of the claims insurance industry, the P&C Business line, and claims management platforms specifically for TPA’s.
  • Lead the feature development cycle, including build, test, launch and adoption.
  • Coordinate user acceptance testing (UAT) with internal stakeholders.
  • Partner with CCT teams to monitor post-release customer/client feedback, analyze and resolve any identified issues.
  • Support and aid in any Legal/Compliance items related to the feature development.
  • Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements.
  • Participate in/support broader team and Innovation objectives, including attending industry seminars to stay on top of the market advancements in these technology platforms.
  • Perform other duties and/or special projects as assigned.

  What You'll Need

  • Minimum of 5 years of project management experience, preferably in Agile and claims disciplines. .
  • Bachelor's Degree preferred.
  • Experience with Agile software development framework, preferably acting as Product Owner.
  • Curious and passionate about the customer experience, with a proven record of creative problem solving.
  • Self-motivated, strong communicator (written/verbal) who thrives in a highly matrixed and virtual/hybrid environment.
  • Digital proficiency, including an understanding of web/mobile devices, programming, and applications.
  • Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner.

  What's in it For You?

  To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

  • Competitive base salary.
  • Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
  • Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
  • Company match 401(k) plan – 50% up to 6%!
  • Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
  • Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
  • Pet benefits & discounts.
  • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

  Compensation:

  The target salary range for this position is $75,000.00 to $100,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Hybrid work environment flexibility.

  Grow, with us

  Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

  Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

  Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!

• About the company

  Since 1972, Keenan has been the leading provider of innovative insurance solutions for schools, colleges, and healthcare organizations.

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