Job Description Summary: This position is responsible for responding to the requirements of the customer (after hours) and coordinates airport operations in between warehouse, customs and customers. The incumbent is also responsible for releasing all live freight via PARS, Cadex, and RMD in a timely manner and attends to all customer service concerns. Job Description: WORK SCHEDULE / SHIFT - TUESDAY TO SATURDAY, 4PM TO 12AM. Shift Premium of 10% applicable. CUSTOMS RELEASE • Gathers information, assesses documentation and processes entries for clearance • Monitors transactions for rejects, acceptance and release • Records data in broker system and transmits entry to CBSA to obtain release of shipment • Ensures all data is correct as per documentation/notice from carrier and/or customer • Responds to all customer queries and provides excellent customer service • Answers telephone inquiries, collects information, distribute incoming calls to the right personnel OTHER DUTIES • Ensures that fax & photocopier printed documents are distributed and properly directed or dealt with • Maintains a general inventory of supplies and necessities • Checks all incoming faxes and distributes to the correct department/personnel • Performs any other duties as advised by the Supervisor/Manager • High School Diploma required • Minimum of 1 year experience in a related field of Customs Brokerage and Release • Ability to understand and interpret documentation related to the Customs Brokerage field. • Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system • Excellent communication, organization, inter-personal, problem solving skills are required • Ability to interact with a wide range of customers, carriers and brokers Additional Information Posting Date: 14-September-2023 Closing Date: 09-28-2023 FTN Statement/Disclaimer Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Logistics, Canada. FedEx Logistics, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.