Description

Job Title: Clerical Assistant - Admissions

FLSA Status: Non-exempt

Hours: Part-time (includes weekends and holidays)

Pay Rate: $14.75/hour

Summary:

This position reports to the Guest Services Assistant Manager. This position is considered a guest services ambassador and represents the Zoo when answering basic questions to the general public and as such must possess and exercise exemplary guest service skills in all interactions. Duties will include answering phones and minor clerical office assistant duties.

Duties and Responsibilities (include but not limited to) :

• Utilize multi-line phone system in answering general questions, transferring calls and taking messages when needed.
• Address telephonic guest complaints and problems with tact and professionalism, ensuring guest satisfaction.
• Assist in answering and making radio calls.
• Process new membership sales and changes.
• Process phone transactions through credit sales.
• Assist the Full-Time Clerical Assistant in ordering, tracking, distributing and maintaining supply inventories.
• Process incoming and outgoing mail.
• Deliver mail to the Executive Offices.
• Assist employees with day pass distribution.

Work Skills:

• Must have exceptional guest service skills.
• Must possess excellent communication skills.
• Must be detail oriented.
• Must excel in a fast paced environment.
• Must have an outgoing and upbeat personality and work well with others.
• Must work well under pressure.
• Must be task oriented and not get distracted easily.

Experience:

• 1 + years in customer service. Office experience is preferred.

Qualifications:

• Proficient in Microsoft Office.
• Ability to speak, read and write in English.
• Possess basic math and payment processing skills.
• Able to type, answer multi-line phones, and function independently.
• At least 18 years of age and possess a valid driver's license.

Education:

• High School Diploma, GED or higher preferred.

Physical Demands:

• Position requires sitting, standing, and walking.
• Must be able to lift a minimum of 25 lbs. occasionally.

Work Environment:

• Professional fast paced business setting.
• Work is indoors with occasional outdoors for short periods.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.

Qualifications