• Job Description

  Req#: B9814-25-113?language=en&page=541&sort=publicationDateDesc

  Job summary

  Care Plus Group are looking for a Clerical Assistant to join our Community Nursing team to provide comprehensive administrative support. Care Plus Group have a number of Community Nursing Teams covering Grimsby, Cleethorpes and the surrounding villages within North East Lincolnshire. They deliver a wide range of nursing care to people either in their own homes or in other community settings. The post holder will be part of a team responsible for providing the vital support to enable an effective and efficient service delivery.

  Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

  Main duties of the job

  Clerical Assistant

  Community Nursing Admin Team

  Scartho Medical Centre

  21 hours per week - You will be required to work a rota pattern between 8am and 6pm Monday to Friday and weekends and Bank holidays (on a rota basis)

  Permanent

  Salary Range 2 £21,841 (under 21) - £23,875 (21 & over) fixed salary point

  You will provide a comprehensive administrative support service to the Community Nursing teams. You will be the first point of contact for telephone enquiries from service users and professionals, taking messages and forwarding to the appropriate source. Stock control and the ordering of stock for each Community Nursing site will also be a key part of the role. Work will generally be carried out under supervision and will be within well established procedures.

  You will undertake routine clerical duties, e.g. photocopying, scanning, computer work, message taking, telephone enquiries.

  You will be responsible for taking accurate messages and relaying to the appropriate persons and inputting message details onto a clinical patient record system (Systmone)

  You will be expected to deal with straightforward queries and issues, following agreed processes, referring on to line manager where appropriate.

  About us

  Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

  We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

  We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

  We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

  Details

  Date posted

  09 May 2025

  Pay scheme

  Other

  Salary

  £21,841 to £23,875 a year Range 2 £21,841 (under 21) - £23,875 (21 & over)

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B9814-25-113

  Job locations

  Scartho Medical Centre

  Springfield Road

  Grimsby

  DN33 3JF

  
  

  Job description

  Job responsibilities

  The job description is attached as a separate document with the person spec - please refer to it for more information

  Job description

  Job responsibilities

  The job description is attached as a separate document with the person spec - please refer to it for more information

  Person Specification

  Knowledge & Skills

  Essential

  • Effective communication and organisational skills
  • Ability to demonstrate diplomacy and tact
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Effective prioritisation skills
  • Awareness of confidentiality
  • Ability to work accurately
  • Ability to communicate effectively with people at all levels
  • Effective customer care skills
  • Ability to take and transcribe accurate notes

  Qualifications

  Essential

  • Literacy and numeracy level 2
  • Level 2 or equivalent qualification in computer applications

  Desirable

  • NVQ Level 2 Business Admin
  • NVQ Level 2 Customer Care

  Experience

  Essential

  • Recent experience of working in an office/reception (within the last year)
  • Experience of working with the public (both face to face and on the telephone)
  • Competent in use of M365 applications and willingness to utilise digital tools.

  Desirable

  • Experience of working with people with varying levels of communication skills/abilities
  • Experience of working in a care environment

  Other

  Essential

  • Ability to work flexibly with regard to working hours/arrangements and venues
  • Ability to demonstrate commitment to Care Plus Group core values

  Person Specification

  Knowledge & Skills

  Essential

  • Effective communication and organisational skills
  • Ability to demonstrate diplomacy and tact
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Effective prioritisation skills
  • Awareness of confidentiality
  • Ability to work accurately
  • Ability to communicate effectively with people at all levels
  • Effective customer care skills
  • Ability to take and transcribe accurate notes

  Qualifications

  Essential

  • Literacy and numeracy level 2
  • Level 2 or equivalent qualification in computer applications

  Desirable

  • NVQ Level 2 Business Admin
  • NVQ Level 2 Customer Care

  Experience

  Essential

  • Recent experience of working in an office/reception (within the last year)
  • Experience of working with the public (both face to face and on the telephone)
  • Competent in use of M365 applications and willingness to utilise digital tools.

  Desirable

  • Experience of working with people with varying levels of communication skills/abilities
  • Experience of working in a care environment

  Other

  Essential

  • Ability to work flexibly with regard to working hours/arrangements and venues
  • Ability to demonstrate commitment to Care Plus Group core values

  Employer details

  Employer name

  Care Plus Group

  Address

  Scartho Medical Centre

  Springfield Road

  Grimsby

  DN33 3JF

  
  

  Employer's website

  https://www.careplusgroup.org/ (Opens in a new tab)

  Employer details

  Employer name

  Care Plus Group

  Address

  Scartho Medical Centre

  Springfield Road

  Grimsby

  DN33 3JF

  
  

  Employer's website

  https://www.careplusgroup.org/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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