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Job Description
- Req#: C9377-ATS1117?language=en&page=530&sort=publicationDateDesc
- Interact either face to face or by telephone with patients who are in contact with the department.
- Request, cancel and re-arrange appointments in line with local and national targets.
- Liaise with support services.
- The post holder will be responsible for their designated clinic clerical duties in the department.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
- Receive, sort, and distribute goods and post delivered to the ward/department in line with the Trusts Moving & Handling policies.
- Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.
- To provide a contact either face to face or by telephone to the patients who are in contact with the department
- The post holder will be responsible for designated clerical duties in the department
- Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying with departmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
- To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To arrange transport as necessary for the patient in accordance with requirements of the department.
- To carry out general administration duties and provide clerical assistance, as required.
- Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.
- Receive, sort and distribute goods and post delivered to the ward/department.
- To cover goods in which includes moving and manhandling patient goods and stock received, as required.
- To organise and move clinic boxes on daily bases, ensuring patient goods are stored and sent to the relevant site / clinic room.
- Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
- To provide a contact either face to face or by telephone to the patients who are in contact with the department
- The post holder will be responsible for designated clerical duties in the department
- Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying with departmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
- To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To arrange transport as necessary for the patient in accordance with requirements of the department.
- To carry out general administration duties and provide clerical assistance, as required.
- Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.
- Receive, sort and distribute goods and post delivered to the ward/department.
- To cover goods in which includes moving and manhandling patient goods and stock received, as required.
- To organise and move clinic boxes on daily bases, ensuring patient goods are stored and sent to the relevant site / clinic room.
- Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
- Confidentiality issues
- Awareness of own limitations.
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- NVQ Level 2 qualification in related subject
- IT skills qualifications; CLAIT or ECDL computer course
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Friendly, respectful of colleagues
- Proven record of excellent filing and organisational skills
- Experience of good customer or patient care
- Work with IT systems
- Experience of working with confidential material
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Confidentiality issues
- Awareness of own limitations.
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- NVQ Level 2 qualification in related subject
- IT skills qualifications; CLAIT or ECDL computer course
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Friendly, respectful of colleagues
- Proven record of excellent filing and organisational skills
- Experience of good customer or patient care
- Work with IT systems
- Experience of working with confidential material
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
Job summary
Here at the Mid Yorkshire Hospitals NHS Tryst an exciting opportunity has arisen for a Clerical Officer within the Orthotic Department. We require someone who has excellent organisational and communication skills to join our Orthotics Team. The successful candidate will be a key member of our team and play an important role in supporting our clinical staff in delivering an excellent service to our patients and visitors.
The position is part time 30 hours per week, working Monday, Tuesday, Thursday and Friday 08:30am-16:30pm. The department is closed over Bank Holidays.
We are a 3-site trust and as part of your role you will be required to work across all 3 sites occasionally. We offer a regular staff shuttle service between all 3 sites for staff convenience.
Main duties of the job
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Date posted
17 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9377-ATS1117
Job locations
Pinderfields Hospital
Aberford Road
Wakefield
West Yorkshire
WF14DG
Pontefract Hospital
Friarwood Lane
Pontefract
WF8 1PL
Dewsbury and District Hospital
Halifax Road
Dewsbury
WF13 4HS
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Knowledge & Awareness
Essential
Desirable
Qualifications
Essential
Desirable
Skills & Abilities
Essential
Desirable
Experience
Essential
Desirable
Knowledge & Awareness
Essential
Desirable
Qualifications
Essential
Desirable
Skills & Abilities
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Mid Yorkshire Teaching NHS Trust
Address
Pinderfields Hospital
Aberford Road
Wakefield
West Yorkshire
WF14DG
Employer's website
https://www.midyorks.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Mid Yorkshire Teaching NHS Trust
Address
Pinderfields Hospital
Aberford Road
Wakefield
West Yorkshire
WF14DG
Employer's website
https://www.midyorks.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.