• Job Description

  Req#: 23014888

  The position is responsible for responding to complex service inquiries including post sale support for new and existing clients. Manage solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and the overall service experience.
  Coordinates with Client Managers to ensure service needs are met and potential problems are averted.

  This position will require consultative thinking when decisions are needed in real time and for brokers or clients. These decisions or explanations may include how benefits are administered across platforms, the intricacies of specific products and how our networks work. The person in this role must be able to balance capability with client desire and set expectations appropriately
  with new and existing clients

  Roles and Responsibilities

  • Demonstrates thorough business knowledge about product and service offerings and supports
  rollout of organizational initiatives
  • Responsible for resolving complex inquiries, delegated tasks, solving non-routine problems, and
  ensuring satisfaction with products and service for the Senior/Strategic Client Management team.
  • Develops an individual relationship with and interacts directly with strategic clients and
  brokers, with guidance from Client Manager
  • Travels alongside Client Manager to attend and present topics in internal and external client
  meetings
  • Organizes and facilitates the WebEx for Client or Broker meetings
  • Provides point of contact back up telephonic and email support for client manager
  • Manage and deliver host of reports directly to clients and brokers. Assists with analytical
  assessments
  • Provide response to emails and/or voice mails within 24 hours
  • Compliance with all mandatory training to broaden knowledge base and gain expertise. Completed
  on time by deadlines and with expected passing requirements
  • Will work as a Cigna Global broker advocate as an internal partner to support a high touch
  broker.
  • Supports all ad hoc Client Management Salesforce.com reporting requests.
  • Responsible for supporting the training and onboarding of associates. May lead initiatives and
  guidance for all lower level associates. This includes, training sessions for new processes and up
  training as needed to refresh current processes- as delegated by Team Leader or Director.
  • May act as a technical resource that will create and maintain training materials. As a
  co-creator with Team Lead.
  • Provides NA Project Team partnership/support with development and documentation of the new or
  updated policy and procedures for Client Management.
  

  
  

  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

  About Cigna Healthcare

  Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

  If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

  The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

• About the company

  Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.

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