About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

• To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and support Retail Banking business
• To maintain a high level of professionalism which projects the banks image as the provider of the best financial services
• Support new product launches/campaigns and promoting of lead generations to Consumer Banking
• Enhance service levels and daily operations of the unit handling in supporting the processing of the increasing volume of inbound (and outbound) calls offering professional and specialised service.
• Attain targets (New Sales Revenue / Volumes etc.) as laid out in the scorecard
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
• Ensure all sales pitches are made without mis-selling
• Be creative and have exposure to product development and operational systems
• Ensure proper controls are adhered in expediting transactions
• Through example, behaviour and action comply and advance the Company's values
• To minimise downtimes of ATM’s by having custodians and Branch Managers informed in a timely manner.
• To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Client Care Centre
• To comply with all relevant policies and procedures covering money laundering prevention procedures, regulatory, local and group requirements.
• To ensure operational processes are documented and implemented to minimise risk and loss.
• To gain in-depth knowledge of all areas relating to the department by understudying and on the job training
• Cultivate team spirit
• To comply with the bank’s compliance policies and internal/external regulatory requirements
• Ensure complete accuracy in Client Care Centre functions
• To provide assistance in general filing and administration of the unit
• Ensure customer complaints are handled efficiently and thoroughly and logged on LMS
• To attend all training sessions as and when nominated
• Ensure all AML/Customer Due Diligence policies and procedures per group and the local regulator are adhered to in opening, reviewing and monitoring accounts.
• Ensure phone lines are picked on-line for Client Care Centre during the day shift and in two rings for the night shift

Our Ideal Candidate

• Qualified in Advanced Level / Ordinary level exams, or Part qualified in a professional qualification.
• Excellent communication skills in English
• Fluency in either Sinhala or Tamil will be an added advantage.
• Enthusiastic, with a flair for Customer Service
• An excellent team player with strong inter-personal skills
• Flexible to work on roster basis.
• Target driven individual

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.