• Job Description

  Req#: 523612
  Employer Industry: Legal Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on client satisfaction and legal protection
  - Contribute to a team culture grounded in empathy and continuous improvement
  - Flexible work arrangements, including remote work options
  
  What to Expect (Job Responsibilities):
  - Respond promptly and warmly to all new client inquiries by phone, web, or referral within 1 hour during business hours
  - Qualify potential clients using clear, empathetic conversation flows and firm-provided intake criteria
  - Schedule 20+ appointments per week with qualified leads for the legal team
  - Re-engage unbooked leads through follow-up calls, emails, and texts to schedule additional appointments
  - Document all client interactions accurately and consistently in the CRM
  
  What is Required (Qualifications):
  - 1-3 years of experience in client service, inside sales, appointment setting, or a similar front-line role
  - Exceptional verbal communication skills, confident, clear, and empathetic on the phone
  - Strong organizational skills with the ability to manage multiple conversations and follow-ups simultaneously
  - Comfortable using CRM systems, phone platforms, and online scheduling tools
  - Proven ability to meet and exceed individual performance goals
  
  How to Stand Out (Preferred Qualifications):
  - Experience working in a law firm, medical office, or other professional service business
  - Familiarity with estate planning, elder law, or working with senior clients and their families
  - Prior training in sales, intake, or consultative communication frameworks
  - Experience in a high-volume call or lead-response environment
  - Michigan-based (or Eastern/Central time zone), even if working remotely
  
  #LegalServices #ClientEngagement #CareerOpportunity #RemoteWork #SalesExperience
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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