• Job Description

  Req#: 2024-0000925

  A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

  Job Description

  The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels.

  Position Highlights

  • Overall management of a book of National accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals

  • Consulting with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance

  • Escalation point for both internal and external client issues

  Basic Qualifications

  • Bachelor's degree in Business or Finance, or equivalent work experience

  • Eight to 10 years of client management experience in the financial industry

  Preferred Skills and Experience

  • Merchant Services and hospitality/leisure experience

  • Hotel and/or restaurant experience required

  • Strong contract negotiation, account management and project management skills

  • Working knowledge of ROI and P&L calculations

  • Strong problem-solving and negotiation skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to identify and resolve exceptions and to interpret data

  • Proven customer service/relations skills

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • Strong presentation, interpersonal, verbal and written communication skills

  • Some knowledge of Elavon products and systems helpful

  • Travel is required 40%-50% of work time

  Start Date: March 4th 2024 8:00am-5:30pm Eastern Time

  “This role is remote[“anywhere in the U.S.” OR list specific cities/states].”

  Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location.

  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

  Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

  Benefits:

  Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

  EEO is the Law

  U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

  E-Verify

  U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

  The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $91,290.00 - $107,400.00 - $118,140.00

  This is an Elavon posting. Elavon is a part of the U.S. Bank family.

  U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

  Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

• About the company

  Elavon Inc., formerly NOVA, is a processor of credit card transactions and a subsidiary of US Bancorp.

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