• Job Description

  Req#: CLIEN003825

  Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the days worked are a mix of 12-8:30 and 1:30-10.

  This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed.

  Do you have a passion for customer service and happen to love animals? If you have experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work, you may be interested in a position with MSPCA-Angell as a Client Liaison .

  Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. Duties include (but aren't limited to) booking patient appointments, conveying detailed information regarding patient status, doctors’ reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care.

  If you are a motivated, compassionate, positive, and organized individual with excellent communication skills, this may be the opportunity you’ve been looking for. Angell has a variety of learning and development opportunities for candidates who wish to advance their career. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care.

  As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills.

  To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today!

  OUR BENEFITS

  Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center.

  MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

  Qualifications

  Education

  Required

  High School

  Experience

  Required 1 year

  At least 1 year of previous experience in a call center, medical reception, or other phone based client service.

  Preferred

  1-2 years of prior animal care experience is preferred.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  The MSPCA-Angell is a national and international leader in animal protection and veterinary medicine and provides direct hands-on care for thousands of animals each year. Founded in 1868, we are the second-oldest humane society in the United States. Ou...

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