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Job Description
- Req#: 3366196
- Conducting weekly working sessions with the client
- Providing expert product knowledge to guide client decisions with Beck Tech provided data
- Managing project execution against a detailed schedule to meet deadlines
- Coordinating internal resources to configure reports and technical support to end-users
- Live our Core Values - Passion, Innovation, and Caring
- Lead up to 10 commercial clients, concurrently, through successful implementation of the DESTINI Suite
- Demonstrate excellence in work product to grow towards an Implementation Specialist role to work with large enterprise-scale clients
- Conduct regular meetings with clients, primarily via the web, to facilitate the onboarding process
- Work with internal team of Data Integration Specialists to integrate client cost database information (including Assemblies) into the DESTINI Suite in a highly collaborative manner
- Master Beck Technology's product offerings and demonstrate the technology to those interested in learning more.
- Successfully complete DESTINI Estimator self-paced training.
- Communicate with fellow team members via instant messaging, email, phone, and face-to-face meetings.
- Participate in pre-release testing of new DESTINI product offerings
- Within 30 days successfully complete DESTINI Estimator self-paced training.
- Within 30 days be able to design and develop a line-item database in DESTINI Estimator Data Manager.
- Within 60 days be able to understand basic user functionality of DESTINI Estimator.
- Within 90 days be able to design, develop, and review assembly content in DESTINI Data Manager.
- Within 90 days master Beck Technology's product offerings and demonstrate the technology to those interested in learning more.
Job Type
Full-time
Description
About Beck Technology:
On top of being a 5-time winner of the Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to make the world a better place to live by focusing on rethinking early-stage decision-making in preconstruction. Our products are the most successful, state-of-the-art 2D/3D integrated preconstruction suite of tools for estimating and bid leveling on the market today. We elegantly enable our clients to leverage their preconstruction data in ways never before possible.
Our passion, our innovation, and our caring culture have afforded us enormous success and have continued to make Beck Technology an amazing place to work for over 25 years.
About the Client Onboarding Specialist Position
Beck Technology is looking for Client Onboarding Specialists to join our Customer Success team! A Client Onboarding Specialist partners with new DESTINI Estimator customers to execute a pre-packaged onboarding plan and deliver world-class customer service for end-users. During onboarding, you will be responsible for:
As a Client Onboarding Specialist, you will work as part of a highly collaborative internal team focused on exploring and finding creative solutions to meet our users' needs. At Beck Technology, our goal is to create long-lasting partnerships, and our Onboarding team plays a significant role in making sure our customers have a great experience. Successful onboarding sets the client up for long-term success by establishing an excellent foundation for their continued adoption and use of DESTINI Estimator.
Some travel may be required (5-10%) to visit client sites.
This position is full-time. Although we are located in Dallas, TX, we support a hybrid work environment - both local and remote US-based team members will be considered. We are looking for someone to join our team immediately.
This role will report to the Team Lead: Implementation.
Requirements
Who is our Ideal Candidate?
We are seeking construction industry professionals with 2-5 years of experience in construction who have a desire to work with construction technology. Knowledge of construction systems and means and methods is preferred. Experience using the DESTINI Suite of products is very beneficial in this role, and the candidate should be proficient working with Microsoft Excel. The candidate should be passionate about modernizing the Preconstruction industry.
What will you do?
Upon successful completion of onboarding, you will:
30-60-90 Day Plan:
Beck Technology is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join our team at Beck Technology - where a diverse group of talented people do their best work!
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