• Job Description

  Req#: R240000001262

  R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

  Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

  The Client Operations Lead will be responsible for establishing and maintaining strong relationships and successful programs from pre-launch, implementation, and through go-live for safety net hospitals and federally qualified health centers (FQHCs). The insight provided by the Client Operations Lead’s work will have a direct influence on client success and will inform how we drive growth and continuous improvement.

  In this role, the successful candidate will play a vital role in the day-to-day operations of our internal team; helping to move things forward and provide consistent value to our clients. This means a willingness to both regularly take an eagle's-eye-view of the work to ensure projects meet deadlines and - at times - getting down into the weeds by performing daily tasks is required.

  This is a substantial opportunity for someone looking for experience working in a fast-paced environment where you can see the impact of your work quickly - best-suited for someone who is both a meticulous detail-oriented do-er but also can take a step back and figure out how to continually improve processes to scale.

  Additionally, we are a cross-functional team, which means you will collaborate closely with others and gain exposure to a variety of aspects of product development, client account management, and analytics. Flexibility and adaptability are highly beneficial traits for this position.

  Responsibilities:

  • Lead new client implementations
  • Proactive tracking, execution, and communication of implementation steps across all stakeholders, internal and external
  • Advocate for client success by creating client program performance reports and proactively identify strategies for improvement regularly with client
  • Deliver the best client service and support by helping clients troubleshoot, triage, and resolve requests quickly and effectively
  • Prepare frequent ad-hoc reports/analyses, troubleshooting for external 340B entity clients, business partners, and cross-functional internal teams (e.g. sales) as needed
  • Provide feedback on product development as needed
  • Act as the “voice” of the client to our sales, product development, and internal operations teams, to ensure the clients are supported and heard
  • Report and present on our progress to various internal and external leadership

  Required Qualifications:

  • 1+ year(s) of client-facing experience in the healthcare industry, ideally in client success type role. You’ve worked directly with a portfolio of clients to implement programs and ensure engagement success
  • 4+ years of healthcare experience
  • Strong communication and presentation skills, you’re able to communicate with everyone from a Pharmacy Technician all the way up to the CEO of a client
  • Excellent project management skills
  • Strong attention to detail - you are the kind of person who doesn’t let balls drop
  • Ability to independently prioritize work, creatively and proactively problem-solve and deliver results when opportunities abound
  • Strong communication and presentation skills, you’re able to communicate with everyone from a Pharmacy Technician all the way up to the CEO of a client
  • Strong work ethic, interpersonal skills, sense of urgency (and humor)
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint

  For this US-based position, the base pay range is $45,000.00 - $99,991.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

  Learn more about Benefits at R1

  Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

  
  Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

  • Comprehensive Medical, Dental, Vision & RX Coverage
  • Paid Time Off, Volunteer Time & Holidays
  • 401K with Company Match
  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
  • Tuition Reimbursement
  • Parental Leave

  R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

  If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

  CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

  To learn more, visit: R1RCM.com

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• About the company

  R1 RCM Inc. is an American revenue cycle management company servicing hospitals, health systems and physician groups across the United States.

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