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Client Operations Specialist - Renewals | Remote, USA
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Job Description
- Req#: 2025-12910
Employer Industry: Technology Services
Why consider this job opportunity:
- Salary up to $65,600 annually
- Opportunity for career advancement and growth within the organization
- Work-life balance with the ability to work remotely
- Comprehensive compensation and benefits package, including potential bonuses
- Supportive company culture that promotes diversity, equality, and inclusion
- Access to professional training resources and volunteer opportunities
What to Expect (Job Responsibilities):
- Support assigned Client Managers/Client Directors by managing renewal business, including generating quotes and validating service contracts
- Provide excellent client service and communication, addressing inquiries from internal and external stakeholders
- Coordinate with Client Managers and Clients to explore upsell opportunities and negotiate pricing strategies
- Manage maintenance contracts and asset tracking for clients, ensuring accuracy in order submissions
- Act as a liaison between Client Managers and internal business units to facilitate smooth operations
What is Required (Qualifications):
- Associates Degree (A.A.) or equivalent from a two-year college or technical school, or six months to one year of related experience
- Two or more years of experience in a Business-to-Business Sales/Client Services role
- Intermediate level experience with Microsoft Office, particularly Outlook, Word, and Excel
- Proven ability to prioritize multiple tasks in a fast-paced environment
- Prior experience in Client Relationship Management software (CRM), with Salesforce.com experience preferred
How to Stand Out (Preferred Qualifications):
- Prior experience managing renewal contracts
- Two years of experience in the technical or information technologies industry
- Ability to build relationships and trust with internal and external partners/clients
- Superior organizational skills and independent judgment
- Experience participating in corporate compliance training and operations improvements
#TechnologyServices #ClientSupport #SalesSupport #CareerGrowth #DiversityAndInclusion
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