• Job Description

  Req#: 1072
  About Navicore Solutions
  
  Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
  
  You can be a part of our wonderful team! Navicore Solutions currently has open positions for Customer Service Client Relationship Specialist in our Customer Service Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
  
  Schedule:
  
  • Regular shift: Monday-Friday, 11:30 AM - 8:00 PM EST
  • Training shift: Monday-Friday: 9:00 AM - 5:30 PM EST
  
  
  Role Overview
  
  As a Customer Service Client Relationship Specialist, you will proactively engage with clients enrolled in our Debt Management Program to help ensure their success, improve client retention, and build lasting relationships. You will use a variety of communication methods to help clients stay on track with their payments, address billing issues, and educate them about the importance of maintaining program compliance.
  
  What You Will Do
  
  • Engage with clients via phone, email, letters, and text messages to encourage continued program participation.
  • Review accounts to identify and apply appropriate retention efforts.
  • Resolve billing concerns and collect payments in line with creditor guidelines and due dates.
  • Educate clients on the potential impact of missed or late payments.
  • Provide timely follow-up on payment arrangements and rejected creditor proposals.
  • Report retention activities, customer interactions, and solutions to management.
  • Identify and escalate factors contributing to account delinquency.
  • Maintain professionalism while building positive client relationships.
  • Contribute to organizational improvement by documenting customer feedback and recommending solutions.
  
  
  Required Qualifications
  
  
  • High School Diploma or Equivalent.
  • At least 2 years of collections or customer retention experience with a large customer base.
  • Strong verbal and written communication skills.
  • Ability to sit for an 8-hour shift while using headset to handle phone calls.
  • Ability to type 40 words per minute and perform basic math calculations.
  
  
  Preferred Qualifications
  
  • Strong organizational and time management skills.
  • Attention to detail and ability to multi-task effectively.
  • Comfort with giving and receiving constructive feedback.
  • Compassionate and empathetic approach with clients.
  
  
  What We Offer:
  
  • Medical, dental and vision benefits (eligibility begins after 90 days).
  • Generous paid time off.
  • Student Loan Forgiveness program eligibility.
  • 403(b) Retirement Plan.
  • Recognition and rewards for strong performance.
  • The opportunity to make a meaningful difference every day.
  
  If you are compassionate, results-driven, and eager to help people take control of their financial futures, we would love to hear from you.
  
  Apply today and join our mission of empowering individuals through financial education and support!
  
  To learn more, visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
  
  $18.64 - $19.64(Spanish speakers)

• About the company

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