J.P. Morgan
Client Service Account Manager
This job is now closed
Job Description
- Req#: 210462588
- Responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
- Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
- Record all Client interactions using the appropriate business tools and use this data to identify themes, trends and service improvement opportunities
- Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
- Analyze the end to end payment process and associated activities in order to identify related efficiencies
- Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business)
- Identify and escalate potential risk associated with Client activities
- Strong Customer-facing / relationship management experience in similar area
- Excellent French verbal and written communication skills, including executive communication skills
- Ability to develop and mobilize internal network, key stakeholders and associated resources
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to work effectively under pressure
- Travel required
A Client Service Account Manager (CSAM) is the ‘window’ into J.P Morgan Payments and is the primary point of contact for our clients.
As a CSAM in the JPM Payments team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. You are the client’s champion and are empowered to identify process improvements, opportunities for growth and have full responsibility for delivering regular “Service Reviews” with clients either in person or remotely. You must develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.
Job responsibilities
Required qualifications, capabilities and skills
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
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