J.P. Morgan
Client Service Account Manager - Spanish speaker
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Job Description
- Req#: 210622773
- Develops, maintains and broadens partnerships with clients by understanding their business to anticipate their needs and provide appropriate solutions
- Becomes the clients’ trusted adviser
- Assists in developing and executing strategic client plans
- Promotes use of self-service tools to reduce number of client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the service team
- Participates in and support Payments initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales, Operations, Product, Wholesale Securities Services)
- Identifies and escalate potential risk associated with client activities
- Records all client interactions (e.g. calls, meetings, issues, proactive communications)
- Excellent verbal and written communication skills in English and Spanish
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills
- Ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
- Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager - Spanish speaker in the J.P.Morgan Payments team, you will maintain and enhance best-in-class client service for a designated portfolio of top-tier Treasury Services clients. You will promote 100% client satisfaction by interacting with clients on service and operational issues, using both English and Spanish.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
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