Bank of America

Client Service Development Manager


PayCompetitive
LocationHouston/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 24025830

      Job Description:

      At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

      One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

      Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

      Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

      Job Description:
      Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

      Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

      • Proactively contribute to, and drive execution of, key priorities engaging the leadership team on key decisions to drive the business agenda.
      • Build business cases for Investments initiatives, justification for identified improvement opportunities and convert into Business Process Improvement Plans & Proposals for the AOMT program.
      • Analyze complex business issues, develop potential solutions, and drive them to resolution.
      • Manage short and long-term goals, and objectives, and communicate execution plans for AOMT Program.
      • Collaborate with business partners to meet strategic goals and to drive improvement, while ensuring ongoing stakeholder engagement and clearly articulate the importance and impact of change.
      • Support the analysis of end-to-end processes to develop strategic process improvement recommendations to improve associate experiences in the AOMT program.
      • Proficient in building decks, understanding of advanced PowerPoint and Excel, and being able to present to high level executives.

      Skills:

      • Licenses desired -Series 7, 66, 9, 10
      • Business Acumen
      • Critical Thinking
      • Customer and Client Focus
      • Result Orientation
      • Analytical Thinking
      • Collaboration
      • Oral Communications
      • Stakeholder Management
      • Adaptability
      • Innovative Thinking
      • Planning
      • Prioritization
      • Must be proficient in MS Excel and MS PowerPoint

      Shift:

      1st shift (United States of America)

      Hours Per Week:

      40
  • About the company

      Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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