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Job Description
- Req#: J00174162
You will be responsible for leading and developing positive relationships with clients
Ensure end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards
Responsible for ensuring operational teams and processes are fully engaged in support of the client
You are accountable for the delivery of a high quality service in order to meet or exceed client expectations at all times
Working across the organisation to document, monitor, measure and improve the services contracted to clients
You will complete scheduled service review meetings and create and deliver client service reports
Strong decision-making skills and excellent interpersonal & communication skills
Good attention to detail with excellent organisational skills and the ability to prioritise varying workloads on your own initiative
Comfortable suggesting and delivering process improvements
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As Client Services Manager you will fully engage with our clients, understanding their business, challenges they face and how we support them. You’ll work across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focused. Proactive management of the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.
What you’ll do:
What experience you need:
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
GBR-NottinghamFunction:
Function - Customer ServiceSchedule:
Full timeAbout the company
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