• Job Description

  Req#: 6804
  OVERVIEW
  
  
  At Alera Group, client service isn’t transactional—it’s relational, strategic, and collaborative.
  We’re looking for a Client Service Manager, Select Commercial P&C who thrives at the intersection of leadership and hands-on client work. In this role, you’ll lead a team of service professionals while also managing a select book of business, ensuring our clients receive proactive, high-quality service that supports retention, growth, and long-term success. East Coast & Central Time Zones | Remote-Friendly
  Founded in 2017, Alera Group has grown into the 14th largest insurance broker in the U.S., offering national strength with a strong local feel. Our culture is built on collaboration, accountability, and shared success—and this role is a key part of making that real for our clients and our teams.
  
  RESPONSIBILITIES
  
  
  • Lead and support a team of Account Managers and Coordinators, creating a performance-based, collaborative environment rooted in accountability and development
  • Manage a partial book of commercial P&C clients, driving retention, renewals, and account growth
  • Oversee renewal strategy, including market negotiations, remarketing, proposal development, and coverage recommendations
  • Serve as an escalation point for complex client or service issues, ensuring timely and thoughtful resolution
  • Analyze exposures, loss history, and client operations to deliver tailored insurance solutions
  • Partner closely with carriers, internal teams, and regional leadership to align service delivery with market strategy and client needs
  • Monitor team KPIs (retention, turnaround time, documentation accuracy, service profitability) and adjust workflows as needed
  • Ensure compliance, documentation accuracy, and best practices within the agency management system
  • Share market insights, carrier feedback, and service trends with leadership to support continuous improvement
  
  QUALIFICATIONS
  
  
  • Bachelor’s degree in business, communications, operations, or a related field
  • Minimum of 5 years of related experience in P&C with a carrier, broker, or consulting firm with a strong history of client service
  • Experience leading and implementing new and improved P&C processes that include the development of measurable performance goals, metrics, and benchmarks is preferr

  • Active P&C license required

  • Strong client-facing skills with the ability to manage complex accounts and conversations

  • Comfort operating in a fast-paced, evolving environment
  
  ADDITIONAL INFORMATION
  
  
  This job is fully remote.
  
  Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
  
  Salary range is $80K to 100K per year.
  
  We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
  
  
  Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
  #LI-JP1
  #LI-Remote
  
  Location Type
  
  Remote
  
  • Bachelor’s degree in business, communications, operations, or a related field
  • Minimum of 5 years of related experience in P&C with a carrier, broker, or consulting firm with a strong history of client service
  • Experience leading and implementing new and improved P&C processes that include the development of measurable performance goals, metrics, and benchmarks is preferr

  • Active P&C license required

  • Strong client-facing skills with the ability to manage complex accounts and conversations

  • Comfort operating in a fast-paced, evolving environment
  
  
  • Lead and support a team of Account Managers and Coordinators, creating a performance-based, collaborative environment rooted in accountability and development
  • Manage a partial book of commercial P&C clients, driving retention, renewals, and account growth
  • Oversee renewal strategy, including market negotiations, remarketing, proposal development, and coverage recommendations
  • Serve as an escalation point for complex client or service issues, ensuring timely and thoughtful resolution
  • Analyze exposures, loss history, and client operations to deliver tailored insurance solutions
  • Partner closely with carriers, internal teams, and regional leadership to align service delivery with market strategy and client needs
  • Monitor team KPIs (retention, turnaround time, documentation accuracy, service profitability) and adjust workflows as needed
  • Ensure compliance, documentation accuracy, and best practices within the agency management system
  • Share market insights, carrier feedback, and service trends with leadership to support continuous improvement

• About the company

  Alera Group is an independent national insurance brokerage and wealth management firm made up of 24 like-minded, high-performing, entrepreneurial firms across the United States. We are the nation’s 7th largest privately held employee benefits firm and ...

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