Enterprise Bank & Trust
Client Service Officer Card Specialist
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Job Description
- Req#: REQ - 5070
Employer Industry: Financial Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Annual paid volunteer time off and charitable-matching opportunities
- Voted a Best Bank to Work For by American Banker for multiple years
- Supportive and collaborative work environment
- Chance to engage with interesting colleagues while supporting community initiatives
What to Expect (Job Responsibilities):
- Respond to high call volumes addressing clients' debit and credit card needs and inquiries
- Process debit and credit card maintenance requests, including status changes and emergency card orders
- Monitor and maintain debit card temporary limit cases daily
- Serve as an escalation point for any debit card issues from Client Services or Retail Teams
- Assist with special projects and communicate process improvements to leadership
What is Required (Qualifications):
- Minimum of 2 years in the financial services industry or relevant experience
- Previous customer service experience is required
- Strong organizational skills and ability to multitask efficiently
- Excellent verbal, written, and telephone communication skills
- Proven accuracy and integrity of work
How to Stand Out (Preferred Qualifications):
- Previous debit or credit card experience preferred
- Ability to adapt and respond quickly to change or new information
- Experience navigating multiple banking systems
#FinancialServices #CustomerService #CareerOpportunity #CommunitySupport #BestBankToWorkFor
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Enterprise Bank & Trust was founded nearly 30 years ago on the idea of serving the lifetime financial needs of privately-held businesses, their owner families and other success-minded individuals. That concept for Enterprise has remained as our unwaver...
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