Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary of $18 per hour
- Promotional opportunities available within the first year, with a track record of 40+ promotions in 2023
- Generous benefits including healthcare, vision, dental, and 401k match, available from day one
- Unlimited PTO for salaried associates and 19 days of PTO for hourly associates, plus 9 paid holidays
- Casual work environment where jeans are welcome and continuous learning is encouraged
- Opportunity to work remotely or on-site in Jacksonville, FL

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customer inquiries through the Call Center
- Educate users on product features and benefits while resolving their issues effectively
- Handle a high volume of calls daily, ranging from 25 to 50
- Document customer interactions using CRM software and submit support tickets
- Troubleshoot various customer issues, including login problems and transaction failures

What is Required (Qualifications):
- High School diploma or equivalent
- Excellent written and verbal communication skills
- Prior experience in healthcare (payer or administrative side), IT (preferably in a Data Analyst role), or call center
- Technical proficiency and ability to adapt in a fast-paced environment
- Typing proficiency of 45+ words per minute and basic knowledge of Microsoft Office

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree in communication or technology
- Familiarity with EDI and/or ANSI 5010 X12
- Prior experience using Salesforce
- Bilingual candidates are highly encouraged to apply

#HealthcareTechnology #CustomerService #CareerGrowth #RemoteWork #CompetitiveBenefits

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