Employer Industry: FinTech and PropTech

Why consider this job opportunity:
- Salary range of $65,000 - $75,000 per year, reflecting upward mobility in the role
- Robust compensation package including equity and comprehensive medical, dental, and vision coverage
- Unlimited PTO policy and flexible working hours
- Opportunities for ongoing professional development through a learning grant program
- Chance to make a significant impact in a rapidly evolving industry
- Supportive and inclusive workplace culture that values diverse perspectives

What to Expect (Job Responsibilities):
- Optimize and maintain a library of client-facing templates, including emails, scripts, FAQs, and onboarding resources
- Identify opportunities to automate and scale communications for Essential-tier clients
- Provide tactical and administrative support to Client Success Managers (CSMs) by assisting with data entry and reporting
- Collaborate with CSMs to streamline preparation and reduce turnaround time for deliverables
- Analyze CSM-client engagement to identify workflow inefficiencies and recommend improvements

What is Required (Qualifications):
- Strong organizational skills and attention to detail
- Proactive mindset with a passion for optimizing systems and processes
- Clear and consistent written communication skills
- Tech-savvy with a willingness to learn new tools
- Excited to build foundational experience in SaaS, customer success, and operations

How to Stand Out (Preferred Qualifications):
- Familiarity with tools such as Jira, Salesforce, Excel/Google Sheets, Helpdesk platforms, or AI tools like ChatGPT
- Experience creating or editing client-facing content or internal knowledge bases
- Exposure to customer success, support, enablement, or marketing operations environments

#FinTech #PropTech #ClientSuccess #CareerGrowth #SaaS #InclusiveWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.