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Client Success Manager (Optometry Focus)
This job is now closed
Job Description
- Req#: 744000061638057
Employer Industry: Specialized Healthcare Services
Why consider this job opportunity:
- Performance-based bonuses for achieving key metrics
- Opportunity for career advancement and growth within a supportive, sales-friendly culture
- Fully remote work setup, promoting work-life balance
- Engage in impactful work that redefines client success in the healthcare sector
- Work in a collaborative environment with passionate colleagues
What to Expect (Job Responsibilities):
- Guide clients through the full lifecycle: onboarding, implementation, adoption, training, and renewals
- Conduct regular client check-ins and quarterly business reviews to ensure ongoing value delivery
- Identify upsell or cross-sell opportunities that align with client objectives
- Document client interactions and key information within the company’s workspace
- Advocate for client feedback across various teams to influence service offerings
What is Required (Qualifications):
- Bachelor's degree or equivalent practical experience in a relevant field
- 3-5+ years of direct client-facing experience in Customer Success, Account Management, Sales, or Business Development
- Experience working directly with optometry or ophthalmology practices
- Understanding of common practice management or EHR systems in the optical sector
- Proven track record in client retention, upselling/cross-selling, and building lasting professional relationships
How to Stand Out (Preferred Qualifications):
- Analytical and solutions-oriented mindset with the ability to devise effective client-centric solutions
- Excellent communication, presentation, and interpersonal skills
- Ability to thrive in dynamic environments and manage pressure effectively
- Highly organized and self-motivated, demonstrating accountability for results
#HealthcareServices #ClientSuccess #RemoteWork #CareerGrowth #PerformanceBonuses
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