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Client Success Manager (Optometry Focus)
This job is now closed
Job Description
- Req#: 744000062401756
Employer Industry: Healthcare Services (Optometry and Ophthalmology)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely, offering flexibility and work-life balance
- Generous performance-based bonus structure that rewards achievements
- Join a mission-driven team redefining client success in specialized healthcare services
- Supportive and collaborative work environment with a focus on innovation and continuous learning
What to Expect (Job Responsibilities):
- Masterfully guide clients through the full lifecycle: onboarding, implementation, adoption, training, and renewals
- Conduct regular client check-ins and quarterly business reviews to ensure ongoing value delivery
- Develop and execute tailored Client Success Plans aligned with each client's goals
- Track and report on key success metrics to internal stakeholders, driving measurable growth
- Advocate client feedback across Product, Support, Sales, and Leadership teams to influence service offerings
What is Required (Qualifications):
- Bachelor's degree or equivalent practical experience in a relevant field
- 3-5+ years of direct client-facing experience in Customer Success, Account Management, Sales, or Business Development
- Experience working directly with optometry or ophthalmology practices
- Understanding of common practice management or EHR systems in the optical sector
- Proven track record in client retention, upselling/cross-selling, and building lasting professional relationships
How to Stand Out (Preferred Qualifications):
- Familiarity with day-to-day workflows and challenges of optical practices
- Excellent communication, presentation, and interpersonal skills
- Analytical and solutions-oriented mindset for devising effective, client-centric solutions
- Adaptability and resilience in dynamic environments
#HealthcareServices #ClientSuccess #RemoteWork #CareerGrowth #PerformanceBonuses
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