Post University
Client Success Manager, Sentinel U (Remote)
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Job Description
- Req#: 601348
Employer Industry: Education Technology (EdTech) focused on nursing and healthcare professionals
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work available across multiple states in the Eastern United States
- Engage with a diverse and passionate team focused on enhancing client success
- Up to 20% travel for account engagement and professional development
- Chance to make a positive impact on nursing education and healthcare professional development
- Work with innovative virtual simulation products that transform learning experiences
What to Expect (Job Responsibilities):
- Drive client retention and growth by enhancing product integration and relationships within nursing programs
- Meet annual territory retention and growth goals while managing individual account KPIs
- Build and maintain deep relationships with clients, acting as a trusted advisor for their success
- Conduct active assessments of client risk and communicate findings to management
- Manage the complete post-sale client experience, ensuring process improvement and issue resolution
What is Required (Qualifications):
- BS/BA degree and/or 3+ years of successful customer service/sales experience with a track record of client retention and growth
- Previous experience in nursing higher education, EdTech, SaaS, or healthcare is a plus
- Strong analytical skills with the ability to adapt strategies based on client needs
- Excellent verbal and written communication skills for effective client interactions
- Experience with Customer Relationship Management (CRM) software, such as Salesforce or HubSpot
How to Stand Out (Preferred Qualifications):
- Experience in the nursing or healthcare education sectors
- Demonstrated ability to work in fast-paced environments while achieving revenue goals
- Proven track record of successfully managing accounts and improving client experiences
#EducationTechnology #ClientSuccess #RemoteWork #HealthcareEducation #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Post University is a private, for-profit university in Waterbury, Connecticut, but most of its students participate exclusively online.
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