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Job Description
- Req#: 432
Employer Industry: Higher Education Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within a globally recognized organization
- Flexible remote working arrangement, allowing you to work from anywhere in the USA
- Strong focus on employee wellness, including access to mental health resources and wellness initiatives
- Free subscriptions to professional development resources like LinkedIn Learning and the Calm App
- Recognition and reward programs to acknowledge employee contributions and achievements
- Chance to make a positive impact in the international higher education landscape
What to Expect (Job Responsibilities):
- Deliver outstanding customer support across all QS products and services in the USA and Canada
- Represent the full product portfolio with North American clients throughout the service life cycle
- Ensure exceptional partner experiences to retain and grow client accounts
- Coordinate product/campaign delivery and client support as the primary contact for external partners
- Manage account onboarding, set-up, and ongoing administration in collaboration with service delivery areas
What is Required (Qualifications):
- Significant experience in a customer support and/or university administrative role
- Knowledge and experience of recruiting international students to US institutions
- Bachelor's degree
- Understanding of student recruitment and challenges faced by universities or business schools
- Proficiency in MS Office and a willingness to learn new software packages
How to Stand Out (Preferred Qualifications):
- Knowledge of the student recruitment market for North America
- Experience in writing and managing internal processes
- Experience in complex multi-product sales and service environments
#HigherEducation #CustomerSupport #RemoteWork #CareerGrowth #ProfessionalDevelopment
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