Employer Industry: Educational Technology and Healthcare Solutions

Why consider this job opportunity:
- Flexible and generous paid time off
- Competitive medical, dental, vision, and life insurance
- 401(k) employer matching program
- Tuition reimbursement for continued education
- Opportunity to work remotely within the assigned South United States territory
- Join a company recognized as one of America's 2023 Greatest Workplaces for Diversity

What to Expect (Job Responsibilities):
- Proactively engage existing clients to improve retention and satisfaction
- Collaborate closely with sales to enhance client outcomes and grow revenue
- Process digital requests and redirect incoming sales leads as necessary
- Assist the sales team in maintaining strong client relationships and increasing sales volume
- Maintain CRM system records and input service tickets for technical issues

What is Required (Qualifications):
- Bachelor's degree required
- Minimum of 2 years of prior customer-related work experience
- Proven experience in customer experience management or a related field
- Excellent presentation, communication, and interpersonal skills
- Strong project management, time management, and organizational skills

How to Stand Out (Preferred Qualifications):
- Ability to analyze data and generate actionable insights
- Problem-solving and conflict resolution abilities
- Experience collaborating with cross-functional teams, including sales, marketing, and operations
- Team player with a positive attitude
- Willingness to travel up to 10%

#EducationalTechnology #HealthcareSolutions #RemoteWork #DiversityAndInclusion #CareerOpportunity

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