Frontline Education
Client Support Group Lead - Business & Student
This job is now closed
Job Description
- Req#: CLIEN002593
Employer Industry: Education Technology
Why Consider this Job Opportunity:
- Competitive compensation package including a base salary and rewarding bonus structure
- Opportunity for career advancement and growth within the organization
- Tuition reimbursement program for eligible college credit coursework
- Supportive and inclusive work environment
- Unlimited PTO for work-life balance
What to Expect (Job Responsibilities):
- Manage multiple clients & cases simultaneously with minimal supervision
- Meet key performance indicators such as first call resolution, schedule adherence, and customer satisfaction
- Work self-sufficiently in a fast-paced environment
- Review customer satisfaction results and develop improvement initiatives
- Coach, mentor, and retain the best talent
What is Required (Qualifications):
- Bachelor’s Degree or higher
- 6+ years’ experience in customer success, account management, or client support
- Technical proficiency, communication, and organizational skills
- Strong analytical capabilities for reviewing support metrics and self-service tools
- Experience managing a team of approximately 15 people supporting multiple solutions
How to Stand Out (Preferred Qualifications):
- Experience in researching and developing pro-active client support approaches
- Skilled in leveraging knowledgebase articles for troubleshooting and education
- Ability to drive a reduction in support volume through knowledge base creation
#EducationTechnology #CustomerSupport #CareerAdvancement #InclusiveWorkEnvironment #TuitionReimbursement
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School administration software for recruiting, hiring, time tracking, absence management, professional development, special education and interventions.
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