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Client Support Specialist
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Job Description
- Req#: JR111497
Employer Industry: Software as a Service (SaaS) for Field Services
Why consider this job opportunity:
- Salary up to $54,000
- Opportunity for career advancement and growth through comprehensive onboarding and leadership training
- Flexible remote work environment with minimal travel required
- Holistic health and wellness benefits including 100% employer-paid medical options and 401k match
- Recognition programs rewarding great work through peer-nominated awards and bonuses
- Support for life stages with parental leave, fertility services, and legal advisory services
What to Expect (Job Responsibilities):
- Respond to client issues, providing troubleshooting, training, or other assistance as needed
- Conduct first-level troubleshooting to identify causes and document scenarios clearly
- Manage ticketing processes by prioritizing, resolving, and documenting client issues
- Test software bug fixes and enhancements prior to client notifications
- Maintain clear communication with clients and the internal team to ensure expectations are met
What is Required (Qualifications):
- Minimum 1 year of experience in customer service, client-facing, or account management roles, preferably in SaaS
- Strong communication skills to engage effectively with all organizational levels
- Familiarity with Jira and Salesforce or other issue reporting and tracking systems is a plus
How to Stand Out (Preferred Qualifications):
- Experience in a SaaS environment is preferred but not required
- Familiarity with software troubleshooting and client support processes
#SaaS #CustomerSupport #RemoteWork #CareerGrowth #HealthBenefits #DiversityInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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