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Client Support Specialist I
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Job Description
- Req#: JR111402
Employer Industry: Software as a Service (SaaS) for Field Service Management
Why consider this job opportunity:
- Salary range between $40,400 - $54,000 USD
- Opportunity for career advancement and growth within the organization
- Hybrid work model with 4 days in the office and 1 day remote each week
- Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
- Flexible time off with ample learning and development opportunities
- Support for life stages, including parental leave and fertility services
What to Expect (Job Responsibilities):
- Respond to client issues, providing troubleshooting, training, or other assistance
- Conduct first-level troubleshooting to identify causes and document scenarios
- Manage ticketing processes by prioritizing, resolving, and documenting client issues
- Test client-identified software bug fixes and enhancements before client notifications
- Maintain clear communication with clients and within the organization
What is Required (Qualifications):
- Minimum 1 year of experience in customer service, client-facing, or account management roles, preferably in SaaS
- Good communication skills for interacting with all organizational levels
- Experience with Jira and Salesforce or other issue reporting and tracking systems is a plus
How to Stand Out (Preferred Qualifications):
- Familiarity with SaaS platforms and field service management software
- Strong problem-solving skills and the ability to work independently
- Previous experience in a fast-paced, dynamic work environment
#SaaS #CustomerSupport #CareerGrowth #HybridWork #HealthBenefits
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