Employer Industry: Fintech and Payments

Why Consider this Job Opportunity:
- Competitive pay up to the maximum amount mentioned in the job description
- Opportunity for career advancement and growth within the organization
- Remote work flexibility for residents of Omaha
- Training provided onsite
- Chance to work for a global leader in the fintech and payments industry
- Opportunity to make an impact on a global scale

What to Expect (Job Responsibilities):
- Provide Level 2 support for the SMB Direct portfolio, including client solution penetration, education, and issue resolution ownership
- Support the retention and growth of the SMB Direct portfolio and maintain overall relationships with clients
- Resolve simple inquiries and facilitate resolution for moderate to complex inquiries through coordination with customers and internal teams
- Work with small to medium-sized accounts to deepen the penetration of Fiserv products and services
- Maintain accurate and up-to-date customer profiles and provide relevant industry information and training to customers

What is Required (Qualifications):
- 2+ years of experience in customer service, sales, business development, or relationship management, with payment processing experience
- High School diploma or equivalent

How to Stand Out (Preferred Qualifications):
- 2-year degree or equivalent work experience
- Analytical skills and understanding of industry metrics and trends
- Knowledge of payment processing, Fiserv's products, platforms, systems, and operational areas preferred
- Availability to work until 6 PM, as required by the department's hours

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