• Job Description

  Req#: 111245

  HealthPartners is currently hiring a Clinic Assistant at the Neuroscience Center in St. Paul.

  QUALIFICATIONS:

  REQUIRED TESTING:

  Alpha-numeric data entry test (4,000 keystrokes)

  Medical Terminology test

  REQUIRED:

  High School diploma or GED

  Meets one of the following:

  Graduate of a formal training program in medical reception, an equivalent program, or a customer service program

  Two years experience as a medical receptionist

  Two years experience in a customer service position

  One year experience using data look-up and data entry functions on a mainframe or PC based computer system

  One year customer service experience either via telephone or in-person within the last five years

  Demonstrated ability to organize work under pressure

  Demonstrated ability to function with multiple priorities and interruptions

  Excellent oral communication skills

  Excellent written communication skills

  PHYSICAL REQUIREMENTS:

  Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

  POSITION PURPOSE:

  Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

  ACCOUNTABILITIES:

  1. Customer Service

  Care for each person as he/she would like to be cared for by:

  Putting the patient first at every opportunity

  Listening to understand each patient

  Showing concern for each patient

  Acting individually and with others to meet each patient’s needs

  Check-in and Co-pay Administration

  a. Check in patients in an accurate and professional manner

  b. Identify and accurately collect co-pays or appropriate fees

  Use computer-based system to verify patient information

  Understand and communicate benefit changes to members, or refer to appropriate resource

  Communicate wait times in a diplomatic manner

  Direct patients to the appropriate care area

  Prepare reconciliation report

  Provide patients with appropriate forms, questionnaires, etc.

  Computerized Appointment Scheduling for appointments

  Schedule appointments in an accurate and timely manner according to Advanced Access principles

  Maintain knowledge of appointment scheduling practices

  Maintain knowledge of appointment scheduling policies and procedures

  Registration and Verification

  a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary

  b. Verify insurance eligibility, if necessary

  c. Register patients in an accurate, efficient, and timely manner

  d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

  Specialty Appointment Coordination

  Provide patient with information required to schedule specialty appointments

  Facilitate timely and accurate flow of communication within the clinic

  Answer telephone and respond appropriately to the caller

  Take and relay messages requiring follow-up to appropriate individuals

  Prepare records and materials for new patient appointments

  Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

  Maintain open communication with Appointment Center to ensure patient and provider needs are met

  Coordinate schedule templates

  Coordinate emergency schedule changes

  Coordinate schedule holds consistent with Advanced Access principles

  Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

  General Accountabilities

  Perform other duties as assigned

• About the company

  HealthPartners is an integrated, nonprofit health care provider and health insurance company located in Bloomington, Minnesota offering care, coverage, research, and education to its members, patients, and the community.

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