• Job Description

  Req#: 32460788267
  Posting Details
  
  Position Information
  
  Job Title
  Clinic Cashier
  
  Union Level
  IV
  
  Department
  Business Administration (SF)
  
  Campus
  San Francisco
  
  Posting Number
  201304007P
  
  Full or Part Time
  Full Time
  
  Number of Months
  12
  
  Work Schedule
  
  Position End Date
  
  Open Date
  05/05/2025
  
  Close Date
  
  Open Until Filled
  Yes
  
  Special Instructions to Applicants
  
  For Applicants Seeking Job Opportunities within the University
  Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
  External: External applicants will be considered on the sixth (6) business day of the posting period.
  
  Sponsorship
  
  This position is not eligible for a visa sponsorship now or in the future.
  
  Position Summary Information
  
  Primary Purpose
  
  Under the immediate supervision of the Cashiering Supervisor, performs cashiering functions, patient account maintenance, and auditing for the clinic management system.
  
  University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
  
  Essential Functions
  
  • Process all patient payments to include payments made in-person, online, EFT, or received via mail or telephone.
  • Balance register with cash, checks, and credit card receipts daily; locate and correct errors before closing.
  • Review/reconcile Explanation of Benefit (EOB) reports against insurance payments; review insurance company payments and post accurately to individual patient accounts.
  • Review reports of prior day activity; audit and confirm all activity from previous day has been posted accurately and completely; make corrections as necessary; run monthly cash report and submit for review.
  • Audit patient accounts (treatment codes, payment plans, faculty/patient assignment) to validate existing credits and process refund requests.
  • Confirm and update patient contact information as needed to include address, telephone number, and e-mail.
  • Generate a printout of account activity for patients upon request; assist patients with questions regarding billing.
  • Prepare and send past due letters and place follow up calls to patients with outstanding balances prior to referral to collection agency.
  • Coordinate with collection agency regarding payments received on accounts already written off to collections.
  • Maintain small inventory of dental products (e.g. teeth whitening kits) and process sales to patients.
  • Perform all other duties as assigned by the Cashiering Supervisor or designee.
  
  Minimum Qualifications
  
  Knowledge of:
  
  • Basic accounting/billing procedures/cashiering practices.
  • Basic level Excel, Word, and email systems.
  
  Ability to:
  
  • Balance cash drawer daily.
  • Draft past due letters and contact patients for past due balances.
  • Audit and analyze data from multiple sources.
  • Accurately manage electronic patient files (EOBs, patient statements, correspondence).
  
  Experience:
  
  • Minimum of one year experience in cashier capacity.
  • Direct customer service experience.
  
  Education:
  
  • High school diploma or equivalent.
  
  Working Conditions:
  
  • Position is full-time, seven- and one-half hours (7.5) per day, five (5) days per week.
  • Occasional evening hours may be required.
  
  Preferred Qualifications
  
  Knowledge of:
  
  • AxiUm or other patient management system preferred.
  
  Ability to:
  
  • Demonstrate a high level of customer service
  • Follow oral and written instructions.
  • Project a professional image, demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators, faculty, staff, students and public.
  
  Experience:
  
  • Experience in a medical/dental setting helpful.
  
  Other:
  
  • Experience and sensitivity in working with people of diverse backgrounds and cultures.
  • Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
  • Ability to engage and integrate culturally responsive practices and knowledge in their work.
  
  Physical Requirements
  
  The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
  
  • Work performed is primarily general office/administrative with frequent use of computer keyboard, mouse and phone.
  • Requires sitting majority of the working day; occasional standing, bending, and reaching.
  
  Hiring Range
  31.45 per hour
  
  Background Check Statement
  
  All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
  
  AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
  
  AA/EEO Policy Statement
  
  University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

• About the company

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