• Job Description

  Req#: 832

  POSITION OVERVIEW: (non-exempt)

  Perform all functions of reception, scheduling, patient registration and collection of co-payments and/or patient due balances in an accurate timely manner. Assist in duties of business office functions of scanning, faxing, and system work queues.

  QUALIFICATIONS:

  • High School Diploma required.
  • Medical Assistant Program completion or one to two years college is preferred.
  • Experience in medical office inclusive of provider scheduling desirable.
  • Knowledge of medical terminology, insurance entry and eligibility processes helpful.
  • Experience with automated systems and knowledge of various PC programs including Microsoft Word and Excel preferred.

  ACCOUNTABILITY:

  Reports to Clinic Registration Supervisor

  DIRECT REPORTS:

  None

  POSITION-SPECIFIC REQUIREMENTS:

  • Understands the ethics of confidentiality and can be trusted with confidential information.
  • Responsible for prompt, courteous reception and processing of all patients presenting to the clinic.
  • Obtains correct and pertinent information required to complete the registration process in a timely manner.
  • Make patients feel comfortable and welcome in the office.
  • Obtain signatures pertinent to the registration process.
  • Obtain insurance coverage and verify insurance eligibility by sources available.
  • Attempt to collect co-payment for current visit and patient due balance if applicable.
  • Perform entry of collected payment(s) into the computer system using the cash drawer function.
  • Daily balance of individual cash drawer for accuracy.
  • Verify and update all demographic information.
  • Answer the telephone promptly, courteously and professionally.
  • Route calls and/or take messages when appropriate.
  • Ask pertinent questions to schedule appointments appropriately using established scheduling guidelines. Accurately enter patient appointments into computer system.
  • Scan patient information accurately to patient’s medical record using appropriate scan matrix rules for documentation type and description labeling.
  • Shares in responsibility of work queue assignments.
  • Attends all required health center meetings and in-services.
  • Performs other related duties as requested or required.

  WORK ENVIRONMENT :

  • Works in a well-illuminated, climate-controlled environment
  • May come in contact with hazardous chemical or treatment modalities
  • Possibility exists of exposure to communicable diseases
  • Involvement in patient care may result in unavoidable work-related illness or injury
  • Work environment is comfortable, with minimal exposure to physical hazards
  • Moderate to loud noise environment when machines/equipment in use
  • Involvement in checking in/moving of supplies may result in unavoidable work-related injury
  • Must be constantly alert for patient/family emergency situations

• About the company

  Jefferson County Health Center, Iowa's oldest county hospital, offers exceptional health care services for the people of Jefferson County.

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