• Job Description

  Req#: C9344-25-0637?language=en&page=93&sort=publicationDateDesc

  Job summary

  Welcome to East Kent Hospitals

  The Community Child Health team are looking for a Clinic Support Worker to join our friendly team. This is a high profile and varied role that is integral to the daily running of the department and the support they give to our Clinicians ensuring the best possible patient experience. The ideal candidate will be diligent, motivated and attentive with experience of managing their own workload and be a team player.

  We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

  Main duties of the job

  o Provide support to children/families attending paediatric appointments.

  o Provide support to the clinical staff with routine clerical duties and assisting with the effective administration of the clinic.

  o Undertake training and be competent in heighting and weighting children.

  o Provide cross cover with other Clinic Support Workers during times of annual leave and sickness - travel to other sites within the Trust.

  o Comply with national and local infection control policies and procedures and any other related infection prevention policies or procedures.

  o Adhere to and implement the Trust policy in relation to Safeguarding Children / Looked after Children.

  o Provide admin cover as and when required and directed by the Office Manager, answering the telephone, distributing post,

  o To administrate, as appropriate, any internal or external transfers including collection and copying of notes and documentation etc.

  o To utilise keyboard skills and computer understanding, inputting attendance and discharge details on PAS, booking and caching up clinics - full training will be given for this,

  o Attend in house and external training relevant to the role, as directed by the Office Manager.

  o Maintain patient records appropriately, ensuring an up-to-date record is maintained of all case notes

  returned from clinics and all case notes dispatched to other departments or hospitals.

  About us

  We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

  Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

  Details

  Date posted

  06 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year Per annum

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Part-time, Flexible working

  Reference number

  344-9966WCY

  Job locations

  Rainbow Centre, Ashford

  Great Chart Bypass A28

  Ashford

  TN23 4ER

  
  

  Job description

  Job responsibilities

  Please scroll down to access the full Job Description and Person Specification located in Documents to download.

  If you have further queries please dont hesitate to contact the line manager using the contact details below.

  Job description

  Job responsibilities

  Please scroll down to access the full Job Description and Person Specification located in Documents to download.

  If you have further queries please dont hesitate to contact the line manager using the contact details below.

  Person Specification

  Qualifications

  Essential

  • GCSE level grade A-C in English/Maths or equivalent Qualifications
  • Computer literate including Word and Excel

  Desirable

  • IT Qualification
  • Care Certificate - will be expected to obtain qualification within 3 months

  Skills

  Essential

  • Good verbal & written communication skills
  • Ability to remain calm in a busy environment whilst working under pressure. Excellent organisational skills.

  Desirable

  • Recent experience of working in a healthcare environment and with children.
  • Previous NHS experience
  • Awareness of GDPR

  Experience

  Essential

  • Experience of working within a busy team following standard procedures.
  • Ability to remain calm in a busy environment whilst working under pressure.

  Personal/professional attributes

  Essential

  • Ability to work under pressure and to tight deadlines
  • Strong interpersonal skills Excellent time management
  • Be of smart appearance

  Desirable

  • Previous NHS experience
  • Experience of using patient tracking lists (PTL)

  Other

  Essential

  • High level of work organisation, self-motivation, have a drive for performance and improvement. Reliable and flexible in approach and attitude.
  • To be aware of, upholds and model the Trust values. The post holder will have access to the confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.

  Person Specification

  Qualifications

  Essential

  • GCSE level grade A-C in English/Maths or equivalent Qualifications
  • Computer literate including Word and Excel

  Desirable

  • IT Qualification
  • Care Certificate - will be expected to obtain qualification within 3 months

  Skills

  Essential

  • Good verbal & written communication skills
  • Ability to remain calm in a busy environment whilst working under pressure. Excellent organisational skills.

  Desirable

  • Recent experience of working in a healthcare environment and with children.
  • Previous NHS experience
  • Awareness of GDPR

  Experience

  Essential

  • Experience of working within a busy team following standard procedures.
  • Ability to remain calm in a busy environment whilst working under pressure.

  Personal/professional attributes

  Essential

  • Ability to work under pressure and to tight deadlines
  • Strong interpersonal skills Excellent time management
  • Be of smart appearance

  Desirable

  • Previous NHS experience
  • Experience of using patient tracking lists (PTL)

  Other

  Essential

  • High level of work organisation, self-motivation, have a drive for performance and improvement. Reliable and flexible in approach and attitude.
  • To be aware of, upholds and model the Trust values. The post holder will have access to the confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  East Kent Hospitals University NHS Foundation Trust

  Address

  Rainbow Centre, Ashford

  Great Chart Bypass A28

  Ashford

  TN23 4ER

  
  

  Employer's website

  https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

  Employer details

  Employer name

  East Kent Hospitals University NHS Foundation Trust

  Address

  Rainbow Centre, Ashford

  Great Chart Bypass A28

  Ashford

  TN23 4ER

  
  

  Employer's website

  https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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