Employer Industry: Healthcare Services

Why Consider this Job Opportunity:
- Salary up to $32.55 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the U.S.
- Comprehensive benefits package
- Meaningful work that makes an impact on health outcomes
- Collaborative team culture

What to Expect (Job Responsibilities):
- Manage administrative intake of members or the admission/discharge information post notification
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
- Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations
- Receive care coordination notification cases for non-clinical assessment/intervention and provide appropriate triage
- Handle resolution/inquiries from members and/or providers related to benefit and eligibility information, billing and payment issues, and authorization for treatment

What is Required (Qualifications):
- High School Diploma / GED
- 18 years of age or higher
- 1+ years of call center experience
- 1+ years of customer service experience analyzing and solving customer problems
- Ability to work our normal business hours of 3:00pm – 1:30am Pacific Time

How to Stand Out (Preferred Qualifications):
- Experience working within the Healthcare Industry
- Experience working with Healthcare Insurance
- Experience working in a Hospital, Physician's Office, or Medical Clinical setting
- Professional experience in a clerical or administrative support related role
- Working Knowledge of Medical Terminology to communicate with members and providers

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