Job description

Job responsibilities

The Clinical Coaching Team Lead will be responsible for overseeing and supporting the clinical coaches in delivering HNs AI-guided Clinical Coaching service. The role involves leadership, mentorship, and ensuring the highest quality of patient care. The Team Lead will also play a key role in team development, stakeholder engagement, and operational excellence to ensure that the service delivers measurable improvements in population health.

Principal Accountabilities

Leadership & Team Management

• Oversee and ensure that clinical coaching is delivered to high-quality standards, managing and ensuring patient-centred care.

• Act as the first point of escalation for team challenges and patient-related concerns.

• Assist in recruiting, onboarding, and supporting new clinical coaches.

• Provide mentorship and leadership to the coaching team, ensuring their professional growth.

• Support regular 1:1 meetings, mid-year reviews, and performance appraisals.

• Guide team members to achieve ongoing improvements and personal development.

• Cultivate a team culture based on collaboration, communication, and shared learning.

• Ensure adherence to organisational policies, procedures, and professional guidelines.

Clinical Coaching & Patient Engagement

• Collaborate with the team in identifying and engaging patients in the programme.

• Provide direct coaching where necessary, ensuring high-quality patient interactions.

• Support the team in developing and implementing patient-centred care plans.

• Promote proactive health coaching strategies and patient self-management.

• Ensure that patient needs, preferences, and barriers to care are addressed inclusively.

• Champion culturally competent care and language accessibility in coaching interventions.

Operational Excellence & Service Delivery

• Monitor and report on team performance, ensuring KPIs are met.

• Work closely with leadership to implement continuous service improvements.

• Identify risks or service gaps, proposing solutions to enhance efficiency.

• Facilitate knowledge-sharing within the team through structured meetings and discussions.

• Collaborate with internal teams to improve digital tools, workflows, and patient engagement strategies.

• Contribute to research and quality improvement initiatives within the clinical coaching programme.

Stakeholder & Relationship Management

• Serve as a key liaison between the clinical coaching team and external partners, including primary care teams, social care providers, and voluntary organisations.

• Advocate for service alignment with local healthcare priorities.

• Represent the team in operational and stakeholder meetings.

• Collaborate with leadership to identify expansion opportunities for the programme.

Key Performance Indicators (KPIs)

• Team Performance: Achievement of patient recruitment targets.

• Patient Impact: Reduction in unplanned A&E, GP, and urgent care visits.

• Patient Satisfaction: Positive feedback scores (e.g., EQ5D, PAM-13, Net Promoter Score).

• Service Improvement: Evidence of quality enhancements based on team feedback and data analysis.

Job responsibilities

The Clinical Coaching Team Lead will be responsible for overseeing and supporting the clinical coaches in delivering HNs AI-guided Clinical Coaching service. The role involves leadership, mentorship, and ensuring the highest quality of patient care. The Team Lead will also play a key role in team development, stakeholder engagement, and operational excellence to ensure that the service delivers measurable improvements in population health.

Principal Accountabilities

Leadership & Team Management

• Oversee and ensure that clinical coaching is delivered to high-quality standards, managing and ensuring patient-centred care.

• Act as the first point of escalation for team challenges and patient-related concerns.

• Assist in recruiting, onboarding, and supporting new clinical coaches.

• Provide mentorship and leadership to the coaching team, ensuring their professional growth.

• Support regular 1:1 meetings, mid-year reviews, and performance appraisals.

• Guide team members to achieve ongoing improvements and personal development.

• Cultivate a team culture based on collaboration, communication, and shared learning.

• Ensure adherence to organisational policies, procedures, and professional guidelines.

Clinical Coaching & Patient Engagement

• Collaborate with the team in identifying and engaging patients in the programme.

• Provide direct coaching where necessary, ensuring high-quality patient interactions.

• Support the team in developing and implementing patient-centred care plans.

• Promote proactive health coaching strategies and patient self-management.

• Ensure that patient needs, preferences, and barriers to care are addressed inclusively.

• Champion culturally competent care and language accessibility in coaching interventions.

Operational Excellence & Service Delivery

• Monitor and report on team performance, ensuring KPIs are met.

• Work closely with leadership to implement continuous service improvements.

• Identify risks or service gaps, proposing solutions to enhance efficiency.

• Facilitate knowledge-sharing within the team through structured meetings and discussions.

• Collaborate with internal teams to improve digital tools, workflows, and patient engagement strategies.

• Contribute to research and quality improvement initiatives within the clinical coaching programme.

Stakeholder & Relationship Management

• Serve as a key liaison between the clinical coaching team and external partners, including primary care teams, social care providers, and voluntary organisations.

• Advocate for service alignment with local healthcare priorities.

• Represent the team in operational and stakeholder meetings.

• Collaborate with leadership to identify expansion opportunities for the programme.

Key Performance Indicators (KPIs)

• Team Performance: Achievement of patient recruitment targets.

• Patient Impact: Reduction in unplanned A&E, GP, and urgent care visits.

• Patient Satisfaction: Positive feedback scores (e.g., EQ5D, PAM-13, Net Promoter Score).

• Service Improvement: Evidence of quality enhancements based on team feedback and data analysis.

Person Specification

Experience

Essential

• Leadership & Mentorship: Experience leading a clinical team or coaching colleagues.
• Coaching & Communication: Strong motivational interviewing, coaching, and engagement skills.
• Patient-Centred Care: Commitment to personalised care and shared decision-making.
• Diversity & Inclusion: Ability to support patients and staff from diverse backgrounds, including non-English speakers.
• Operational Insight: Understanding of healthcare service delivery, performance monitoring, and quality improvement.
• Digital Competency: Ability to use clinical systems, Microsoft Office, and telehealth platforms.

Desirable

• Experience working with patients with long-term conditions and complex healthcare needs.
• Knowledge of local healthcare, social care, and voluntary sector services.
• Additional language skills to support diverse patient populations.

Qualifications

Essential

• Professional Registration: NMC, HCPC, or equivalent registration (or eligibility).

Desirable

• Qualification or Training in Leadership/Management
• Formal training in coaching or motivational interviewing (or willingness to undertake training).

Experience

Essential

• Leadership & Mentorship: Experience leading a clinical team or coaching colleagues.
• Coaching & Communication: Strong motivational interviewing, coaching, and engagement skills.
• Patient-Centred Care: Commitment to personalised care and shared decision-making.
• Diversity & Inclusion: Ability to support patients and staff from diverse backgrounds, including non-English speakers.
• Operational Insight: Understanding of healthcare service delivery, performance monitoring, and quality improvement.
• Digital Competency: Ability to use clinical systems, Microsoft Office, and telehealth platforms.

Desirable

• Experience working with patients with long-term conditions and complex healthcare needs.
• Knowledge of local healthcare, social care, and voluntary sector services.
• Additional language skills to support diverse patient populations.

Qualifications

Essential

• Professional Registration: NMC, HCPC, or equivalent registration (or eligibility).

Desirable

• Qualification or Training in Leadership/Management
• Formal training in coaching or motivational interviewing (or willingness to undertake training).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Health Navigator Ltd

Address

Candesic Ltd

14 Waterloo Place

London

SW1Y 4AR

Employer's website

https://www.health-navigator.co.uk/ (Opens in a new tab)