• Job Description

  Req#: RQ4027583
  Site: Mass General Brigham Community Physicians, Inc.

  
  

  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  
  

  The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
  
  Mystic Healthcare offers endocrinologist medical services in Medford and the surrounding Mystic Valley and Greater Boston areas. Mystic Healthcare is committed to building healthier communities in the Medford area, and that’s why we’re bringing world-class health care affiliated with Mass General Brigham to your neighborhood. Our experienced team of endocrinology doctors and Certified Diabetes Care and Education Specialist offers comprehensive, compassionate care with convenient access to cardiac testing, labs and imaging.
  
  We are located at 101 Main Street, Suite 107 Medford, MA 02155.

  
  

  Job Summary

  We are seeking a full- full time 40-hour clinic/practice assistant to support our practice onsite Monday- Friday.
  
  • Mondays from 7:00am-3:30pm
  • Tuesdays through Fridays from 8:00am-5:00pm (shifts are stagged accordingly)
  
  Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.
  
  As the only Clinic/Practice Assistant for the specialty, this role is a unique opportunity to work autonomously as the epicenter of the department while also collaborating with various members of the multidisciplinary team in a patient-facing role.
  
  Responsibilities
  • Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
  • During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
  • At the conclusion of the visit, during check-out, Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.
  
  Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

  
  

  Qualifications

  Education
  High School Diploma or Equivalent required
  
  Can this role accept experience in lieu of a degree?
  No
  
  Licenses and Credentials
  
  Experience
  healthcare office experience 0-1 year required
  
  Knowledge, Skills and Abilities
  - Basic Proficiency with all Office Suite.
  - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
  - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
  - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
  - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
  - Managing one's own time and the time of others.
  - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

  
  

  Additional Job Details (if applicable)

  Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.

  
  

  Remote Type

  Onsite

  
  

  Work Location

  101 Main Street

  
  

  Scheduled Weekly Hours

  40

  
  

  Employee Type

  Regular

  
  

  Work Shift

  Day (United States of America)

  
  
  

  Pay Range

  $17.36 - $22.75/Hourly

  
  

  Grade

  2

  
  

  At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

  
  

  EEO Statement:

  Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

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