• Job Description

  Req#: RQ4022172
  Site: Wentworth-Douglass Physician Corporation

  
  

  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  
  

  The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
  
  Our Neurology practices are located at 10 Members Way in Dover, NH, and 73 Corporate Drive, Portsmouth, NH. This position will support our expert providers treating adult patients, as well as pediatric patients. Our services include diagnosis and treatment options for headaches, migraines, epilepsy, stroke, neuromuscular disease, sleep disorders and more.
  
  We are seeking a full-time, 37-hour Clinic/Practice Assistant to support the Neurology practice located in Portsmouth. The hours for the position are from 9:00am to 5:30pm, 4 days a week with the 5th day being a flexible 5-hour shift.

  
  

  Job Summary

  Summary
  Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
  
  Does this position require Patient Care?
  No
  
  Essential Functions
  -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
  -Make patient appointments and maintain appointment records.
  -Greet and assist patients.
  -Answer telephones, assist callers will routine inquiries, and schedule appointments.
  -File materials in patient folders, and print appointment schedules.
  -Process patient billing forms and scan documents to patient medical record/LMR.
  -Call for patient medical records and laboratory test results.
  -Open and distribute mail or faxes.
  -Type forms, records, schedules, memos, etc., as directed.
  -May be required to accept co-payments.
  -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
  -May monitor patients in waiting room and responds to any needs for information.
  -Assists in patient flow processes.

  
  

  Qualifications

  Education
  High School Diploma or Equivalent required
  
  Can this role accept experience in lieu of a degree?
  No
  
  Licenses and Credentials
  
  Experience
  healthcare office experience 0-1 year required
  
  Knowledge, Skills and Abilities
  - Basic Proficiency with all Office Suite.
  - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
  - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
  - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
  - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
  - Managing one's own time and the time of others.
  - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

  
  

  Additional Job Details (if applicable)

  
  

  Remote Type

  Onsite

  
  

  Work Location

  73 Corporate Drive

  
  

  Scheduled Weekly Hours

  37

  
  

  Employee Type

  Regular

  
  

  Work Shift

  Day (United States of America)

  
  

  EEO Statement:

  Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

  Salem Hospital is a non-profit, regional medical center located in Salem, Oregon, United States.

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