Take the next step in your administrative career

THE MINISTRY:
Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

THE DIVISION:
Service BC is government’s chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team member’s unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. In support of the division’s overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division’s service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.

THE BRANCH:
Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry and BC Online. BC Online is government’s electronic service delivery channel for online access to information products and services.

THE ROLE:
The temporary position will support BC OnLine’s Administration team with the transition over to a new system. The team of 3 active positions are rotated between staff on a weekly basis. All positions require time management, flexibility and adaptability and must work collaboratively for the team to function effectively.

The BC OnLine Administration team is responsible for:

• Receiving, reviewing and validating all incoming submissions;
• Determining if request is appropriate, and approving/denying changes to account status;
• Responding to enquiries from the public, government staff and other stakeholders;
• Clarifying account information;
• Managing the flow of documents and monetary transactions throughout the account cycle
• Ensuring records are kept up to date.
  

Job Requirements:

• Grade 12 graduation or equivalent.
• Experience processing applications in a high-volume program.
• Experience working with Microsoft Office products, such as Outlook, Word, Excel.
• Minimum five (5) years’ experience providing customer service.
  

Preferences:

• Experience with electronic funds transfers and banking.
• Experience with TRIM, ARCS, ORCS or other electronic filing systems.
• Experience with the BC Government mainframe.
  

For questions regarding this position, please contact varek.boettcher@gov.bc.ca.

About this Position:
This is a temporary opportunity until 06/28/2024. This opportunity may be extended or become permanent.
Flexible work options are available; this position may be able to work from home part-time, subject to an approved telework agreement.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.