• Job Description

  Req#: 3432750
  Job Summary
  
  Maximize client reimbursement through accurate and timely entry and processing of ambulance call reports (ACR's) in accordance with client, company, and compliance standards.
  
  Major Responsibilities/Activities
  
  • Using various defined resources along with sound judgment and critical thinking, enter direct and interpreted data from ACR's into billing software, ensuring adherence to client, company, and compliance standards
  • Provide proactive and routine feedback to Revenue Cycle Manager regarding any deficiencies, variances, and/or other issues identified during the billing process, including variances with incoming inventory
  • Process all assigned pending and rejected claims in a timely and accurate manner
  • Process and distribute all front-end client reporting in a timely and accurate manner
  • Exhibit strong customer service skills to build and maintain internal relationships in order to best address client needs
  • Meet or exceed contracted client SLAs concerning billing turn-around-times and compliance standards on a consistent basis
  • Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
  • Consistently support and demonstrate the company mission and values
  
  Other Responsibilities/Activities
  
  • Perform other necessary tasks as assigned
  • Involvement in special projects or meetings as directed
  • Provide backup assistance to other team Coding Specialists and Revenue Cycle Specialists as needed
  • Provide backup assistance to Customer Service Department as needed
  
  
  Requirements
  
  Required Education, Skills, & Experience
  
  • High School Diploma
  • At least one-year experience in a healthcare office, production, or clinical environment or comparable classroom experience
  • Strong comfort level learning new computer programs and software at a rapid pace
  • Self-motivated, goal-oriented, and takes ownership of work
  • Ability to effectively apply sound judgment and critical thinking in order to properly navigate through ambiguous scenarios
  • Ability to learn, understand, and work within specific client requirements
  • Ability to learn, understand, and apply applicable HIPAA, Medicare, Medicaid, insurance, and liability regulations/guidelines
  • Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
  • Willing and able to receive positive and negative feedback and apply it to the work environment in an appropriate and effective manner
  • Strong internal customer service skills
  • Good verbal and written communication skills
  • Positive interpersonal skills with the ability to function well within a cross-functional team setting and independently
  • Detail-oriented with a strong desire for accuracy
  • Must be able to manage time and maintain focus, concentration, and productivity while performing repetitive and sometimes mundane work
  • Strong, accurate data entry skills
  
  Performance Success Factors
  
  • Maintain or exceed specified performance standards for each client, to include but not limited to Contracted Service Level Agreements, A/R Aging, Net Collection Percentages, and Average Cash per Trip
  
  Preferred Education, Skills, & Experience
  
  • CPC certification and/or 2+ years' experience in medical coding strongly preferred
  • Prior EMS billing or EMS or healthcare revenue cycle experience
  • Detailed knowledge of Medicare, Medicaid, insurance, and patient claims
  • Prior data entry experience
  • Proficient in EMS|MC billing software
  
  Physical Environment
  
  • General office environment
  • Typing/entering data almost continuously
  • Sitting for long periods of time, some standing, some light lifting
  • Use of basic office equipment such as fax, printer, copier, telephone
  
  *Please note, our hiring process typically lasts 2-4 weeks with three to four interviews total.*

• About the company

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